Workforce Management Specialist - MGM Springfield

MGM Resorts International • Springfield, MA

4d • $21

About The Position

As a Workforce Management Specialist, you’ll leverage your experience with advanced scheduling software, KPI analysis, and cross‑functional collaboration to design efficient, compliant staffing solutions that support evolving business demands. If you thrive as a subject matter expert who partners with leaders to optimize service and performance, this is an opportunity to make a visible impact. Bring your workforce planning expertise to a fast‑paced, dynamic resort environment here at MGM Springfield.

Requirements

• High School Diploma, GED or equivalent
• 2+ Years of Prior Relevant Experience
• Able and willing to work Full-Time schedule consisting of Thursday-Monday from 10am-6:45pm including weekends and holidays
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Nice To Haves

• Previous experience utilizing Virtual Roster and Kronos software (UKG Dimensions), and Workday is preferred

Responsibilities

• Serve as the subject matter expert on Workforce Management systems and processes, monitoring performance and communicating system issues or downtime
• Develop and maintain department schedules aligned to real‑time business needs, exceptions, and service expectations
• Partner with department leaders to ensure accurate staffing, identify efficiencies, and recommend scheduling improvements or new operating models
• Apply best practices to optimize staffing while adhering to labor agreements, legal requirements, and principles of equity and ethics
• Balance optimal scheduling with service levels and regulatory compliance
• Support daily scheduling operations, including leave requests and call‑outs, in a collaborative team environment
• Track, analyze, and report key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT on a daily, weekly, and monthly basis

Benefits

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED