Kennywood - Workforce Management Senior Supervisor

Palace Entertainment • West Mifflin, PA

1d • Hybrid

About The Position

Kennywood, a National Historic Landmark with over 125 years of experience in fun, is seeking a Workforce Management Senior Supervisor. This role involves assisting with the daily supervision of the Workforce Management team and other assigned departments, leading by example, and mentoring team members. The Senior Supervisor will also be responsible for understanding and backfilling essential duties of Workforce Management positions, participating in hiring, training, performance coaching, and discipline, as well as assisting with scheduling and timekeeping. Departmental duties include collaborating on staffing needs, developing workforce planning models, generating reports, executing scheduling processes using Quinyx, and identifying opportunities for process improvement in workforce-related functions. The ideal candidate will have previous experience in workforce management, operations management, or HR, and experience in hospitality or amusement parks is a plus. The role requires flexibility in scheduling, including evenings, weekends, and holidays, proficiency in Microsoft Office, and strong customer service and communication skills.

Requirements

• Must be at least 18 years of age to comply with Pennsylvania Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
• Must possess strong written and verbal communication skills
• Must possess strong attention to detail and problem-solving abilities
• Ability to follow direction, multi-task, and work as part of a team as well as independently

Nice To Haves

• 1-2 years of previous work experience in a workforce management, operations management, or HR role highly desired
• Previous hospitality, amusement park, food and beverage, theme park, or tourism experience a plus
• Spanish or other bilingual language skills are a plus.
• Previous experience with Power BI, Quinyx or other Workforce Management software a plus

Responsibilities

• Assist with the daily supervision of Workforce Management team and any other assigned departments
• Lead by example, attitude, and as a representation of Kennywood’s core values
• Act as an approachable mentor and coach to all assigned team members
• Become knowledgeable of performing the essential duties of all Workforce Management positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.
• Participate in new-hire orientation and training activities for all assigned employees
• Assist with team scheduling and timekeeping activities
• Collaborate with all departments to assess staffing needs and provide recommendations for optimal workforce deployment.
• Contribute to the development of workforce planning models and scenarios.
• Generate regular and ad-hoc reports on key workforce trends and metrics for management teams.
• Execute effective scheduling processes for all departments within the park’s workforce management (WFM) tool, Quinyx.
• Handle day-to-day tasks involving scheduling including call outs, no shows and schedules changes and conflicts.
• Identify opportunities for process improvement in workforce-related functions across all departments, leveraging time-in-motion studies, demand vs. staffing analysis, and process evaluation.
• Assist in implementing solutions to enhance the efficiency of key operations within the park.

Benefits

• Flexible schedule
• Ability to cross-train and learn unique skills across various departments
• Free admission to Kennywood and other parks on your days off
• Invitations to exclusive company-sponsored employee events throughout the season

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed