WORKFORCE SUPERVISOR

Arizona Department of Administration•Phoenix, AZ

7d•Hybrid

About The Position

The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join their team as a Workforce Supervisor with the Workforce Solutions Administration (WSA). This position is responsible for providing leadership, coordination, and supervision of the daily activities of an operations team; setting priorities for the team to ensure task completion, and coordinating work activities with other supervisors. Decisions and problem-solving are guided by policies, procedures and business plans. Depending on assignment, leadership, coordination, and supervision are provided in an office environment or virtual environment for local or geographically dispersed teams. Travel will be required for State business. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Requirements

Labor market information and in-demand industries and occupations; Interviewing techniques, transferable skills, assessment tools, and strategies.
Social, cultural, and economic conditions that impact the populations and area(s) served.
Public assistance eligibility determination processes and Family Assistance Administration case read process.
Special needs of minority groups and disadvantaged persons.
Community resources and support services.
Leadership and developing the confidence, competence and potential of individual staff and teams.
Customer service, teamwork, collaboration and interpersonal communication, including de-escalation and conflict resolution.
Written and verbal communication, including public speaking and presentation.
Research and interpret policies and procedures.
Proficiency with MS Office, Google and data systems.
Develop a positive, productive, motivated team-oriented work culture.
Plan and organize work in accordance Division priorities and time management methodology.
Work effectively independently and as a member of diverse teams.
Work with clients of diverse backgrounds.
Use Labor Market Information, in-demand industry, occupation, and transferable skills data to assess, advise, refer, prepare, and match job seekers. Address barriers to employment, engage education and training resources to prepare job seekers, track job seeker progress and completion of education and training, and match and refer the job seeker to employment opportunities.
Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

High School Diploma or equivalent.
Two (2) years of supervisory experience or 4 years of public contact or customer service work experience, employment counseling, or recruitment.
Depending on assignment: experience working with farmworkers, refugees, and veterans; service-connected disabled veteran with other than a dishonorable discharge.

Responsibilities

Plan and coordinate daily work assignments according to a system of management principles; provide direction and instructions to staff to ensure efficient operation of the programs in area of responsibility.
Perform recruitment, onboarding, training, and performance management functions to maintain an effective and efficient work environment.
Attend and conduct meetings for the dissemination of information and program compliance.
Design and implement procedures to ensure office operations and services are effective and efficient to meet program goals. Confer with management to resolve issues.
Collect, compile, analyze, and submit data and correspondence timely to all Division/Administration requests.
Interpret rules, regulations, and policies, along with EEO and affirmative action mandates governing DOL/DES programs.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities