Workforce Management Senior Forecasting Analyst

Barclays • Wilmington, DE

22h • $90,000 - $130,000 • Onsite

About The Position

Embark on a transformative journey as a Workforce Management Senior Forecasting Analyst at Barclays, where the focus is on redefining the future of banking through innovative solutions. You will be responsible for delivering forecasting and analytics to support workforce management across customer care, collections, fraud, and other operational areas. The role works closely with stakeholders to understand business drivers and support accurate demand forecasts and staffing plans. The position uses data analysis to support decision-making and improve forecasting methods and processes. The role also supports the balance between customer experience, operational efficiency, and cost outcomes across multiple lines of business.

Requirements

• Experience using data analysis and problem-solving skills to support business decision-making and forecasting activities
• Familiarity working with large datasets, including coding knowledge such as Python or similar tools, along with proficiency in MS Office
• Ability to manage stakeholder relationships and communicate insights effectively across business functions

Nice To Haves

• Knowledge of Workforce Management forecasting and analytics within an operational environment
• Familiarity with advanced forecasting methods and time series modelling techniques
• Understanding of contact center data environments, including AWS or similar platforms

Responsibilities

• Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
• Collaboration with teams across the bank to align and integrate workforce management processes and governance.
• Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
• Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
• Identification of industry trends and developments to implement best practice in workforce management Services.
• Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
• Development and management of staffing schedules to optimise staffing levels to meet business needs.
• Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.
• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
• Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Benefits

• The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed