Workforce Management Forecasting and Analytics VP

Barclays•Wilmington, DE

23h•$160,000 - $200,000•Onsite

About The Position

Embark on a transformative journey as a Workforce Management Forecasting and Analytics VP at Barclays, where the focus is on redefining the future of banking through innovative solutions. In this role you will lead a team responsible for demand forecasting and workforce planning analytics across contact center and back-office operations. The role ensures forecasts are accurate, transparent, and actionable to support effective staffing decisions across multiple business areas. It builds and maintains cross-functional partnerships to understand business drivers and improve customer outcomes, operational efficiency, and cost performance. The VP also focuses on team development, strengthening analytics capabilities, and enhancing forecasting approaches to support strategic decision-making.

Requirements

Ability to analyze complex data and deliver actionable insights to support decision-making
Proven ability to manage stakeholders and communicate effectively across business functions
Leadership experience in developing, coaching, and managing analytical teams

Nice To Haves

Knowledge of Workforce Management forecasting and analytics
Experience leading analytics teams within an operational environment
Familiarity with consumer banking operations and contact center data platforms such as AWS

Responsibilities

Management of staff optimisation levels, forecasting and scheduling resources by analysing data, business volume and trends to support the workforce allocation process.
Collaboration with teams across the bank to align and integrate workforce management processes and governance.
Development and implementation of workforce management strategies, processes and controls to mitigate risks and maintain efficient banking operations.
Identification of areas for improvement and providing recommendations for change in workforce management processes and provide feedback and coaching for colleagues on these highlighted areas.
Identification of industry trends and developments to implement best practice in workforce management Services.
Participation in projects and initiatives to improve workforce management efficiency and effectiveness.
Development and management of staffing schedules to optimise staffing levels to meet business needs.
Management of the operational readiness plans, supporting the business with meeting desired customer outcomes.
Contribute or set strategy, drive requirements and make recommendations for change.
Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.
Lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
Lead a team responsible for demand forecasting and workforce planning analytics across contact center and back-office operations.
Ensure forecasts are accurate, transparent, and actionable to support effective staffing decisions across multiple business areas.
Build and maintain cross-functional partnerships to understand business drivers and improve customer outcomes, operational efficiency, and cost performance.
Focus on team development, strengthening analytics capabilities, and enhancing forecasting approaches to support strategic decision-making.