Workforce Management Manager - Park MGM

MGM Resorts International • Las Vegas, NV

1d • Onsite

About The Position

The Workforce Management Manager will oversee the daily operations of the Workforce Management department at Park MGM. This includes monitoring and assessing staffing levels, business volume efficiency, and customer satisfaction across all areas of the property. If you are interested in joining the Workforce Management team at one of the Las Vegas Strip's most vibrant properties this role could be for you!

Requirements

• Must be 21 years of age or older
• Bachelor's Degree or equivalent experience in IT/MIS, Economics, Finance, Mathematics, Business Administration (preferred)
• Two (2) years of previous Workforce Management experience in a similar resort setting
• Previous Leadership experience
• Strong collaboration, relationship management and customer service skills
• Highly detailed orientated with a strong understanding of process improvement
• Well-rounded knowledge of collective bargaining agreements
• Excellent organizational and analytical skills
• Has a demonstrated ability to use MS Excel with advanced skill
• Ability to multi‐task and prioritize under pressure of deadlines
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Able to effectively communicate in English, in both written and verbal forms
• Must be able to work various shifts, including weekends and all holidays

Responsibilities

• Implement departmental policies and procedures in Workforce Management as directed by the Workforce Management Director
• Contribute to the strategic planning process, ensuring alignment with the division's vision and goals
• Provide input and leadership in the development and monitoring of business plans, fiscal budgets, and departmental operations to drive both short-term and long-term profitability
• Oversee Human Resources functions for the assigned department, including hiring, training, coaching, and fostering a work environment that encourages teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Establish and implement departmental goals related to FTEs, vacation quotas, and scheduling for the entire property
• Generate special reports in collaboration with senior management and audit Virtual Roster/Kronos for cost-saving opportunities
• Develop and standardize processes and policies across all departments
• Analyze staffing data from department and finance teams, offering recommendations to senior management
• Adjust staffing levels based on special events, large party reservations, and table games/slot tournaments, while ensuring compliance with collective bargaining agreements and scheduling standards
• Ensure timely creation and delivery of schedules, meeting the Director/Manager's standards and business unit expectations
• Collaborate with department heads to adjust staffing models and approve schedule changes independently when necessary
• Provide ongoing guidance and advice to business units regarding scheduling, labor management, and leave management
• Act as the Director in their absence and perform related job duties as needed

Benefits

• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager