Workforce Management Field Enablement Manager

PetSmart • Phoenix, AZ

12h • Hybrid

About The Position

The Workforce Management Field Enablement Manager is responsible for identifying and addressing labor-management performance opportunities by regularly visiting and working directly with outlier and high-performing stores and markets. The role uses firsthand observations to distinguish broader, systemic gaps from store-specific issues, identify scalable best practices, and translate these insights into training, education, and resources for store and field leadership. In partnership with the Labor Systems team, this position applies field learnings to inform future system development priorities and serves as the initial point of contact for store and field inquiries related to productive labor and payroll.

Requirements

• Bachelor's degree from a four-year college or university or 3+ years related experience or an equivalent combination of education and experience.
• 3 to 5 years’ experience working in retail store operations, WFM operations combined with prior training and/or leadership roles.
• Must have advanced communication skills (verbal and non-verbal), including the ability to communicate effectively within and across the organization and to all levels of leadership.
• Must demonstrate strong knowledge in utilizing a workforce management system (UKG preferred).
• Must be proficient in using the Microsoft Office Suite (including intermediate Excel and PowerPoint skills), MicroStrategy, instructional design platforms
• Must have strong organizational and analytical thinking skills.

Responsibilities

• Regularly visits and works directly with outlier and high-performing stores and markets to observe labor-management practices, identify performance and training gaps, and uncover successful approaches that can be scaled across the chain.
• Analyzes store and market findings to distinguish broader, systemic opportunities from store-specific issues and recommends the appropriate training, process, system, or leadership response.
• Partners closely with Store, District, and Regional Leaders to improve labor execution, address operational opportunities, and support consistent labor-management practices across Core, Salon, Hotel, and Training.
• Designs, develops, and facilitates labor-system training, educational programs, online learning modules, job aids, and other resources that translate field insights into practical guidance for store and field leadership.
• Evaluates the effectiveness and adoption of labor training and resources, using field feedback and performance trends to continuously improve enablement strategies and materials.
• Serves as the initial point of contact for store, field, and Phoenix Home Office inquiries related to productive labor and payroll. Manages inquiries received through the Labor Management email inbox, ServiceNow, phone calls, and Solution Center tickets while ensuring service-level expectations are met.
• Evaluates inquiries, identifies recurring trends, conducts research, and provides timely and accurate guidance and issue resolution. Assesses and routes technical or specialized inquiries to the appropriate partners when needed.
• Partners with the Labor Systems team to translate store-level observations, field feedback, and recurring support trends into prioritized opportunities for future workforce-management system enhancements and development.
• Provides field-informed insights regarding UKG and Services labor models to improve labor-management practices, system adoption, and schedule effectiveness.
• Develops and distributes clear, timely communications regarding workforce-management system enhancements, labor policies and procedures, process changes, and related labor-management topics.
• Supports UKG schedule configuration, system maintenance, testing, and implementation activities to improve system effectiveness and alignment with store and field needs.

Benefits

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
• “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level