IT Workforce Enablement Manager

Zayo Group

2d•$77,100 - $118,600•Remote

About The Position

Zayo is seeking an IT Workforce Enablement Manager to support employee readiness and adoption for technology, process, and operating model changes across Enterprise Technology Partners (ETP). This role translates technical, operational, and change-related information into clear, practical resources that help employees understand what is changing, how to complete key tasks, and where to find support. The role partners with project teams, Workforce Development, Change Management, Internal Communications, leaders, subject matter experts, and business stakeholders to deliver organized, accurate, and easy-to-use enablement resources that improve workforce readiness and reduce adoption friction.

Requirements

Bachelor’s degree in Learning and Development, Workforce Development, Organizational Change, Communications, Business, Instructional Design, Human Resources, Information Technology, or a related field; or an equivalent combination of education and experience.
Relevant experience supporting workforce enablement, employee adoption, change management, communications, learning, training coordination, business operations, technology enablement, or a related function.
Experience creating employee-facing enablement content, such as job aids, guides, FAQs, learning materials, knowledge articles, process documentation, readiness materials, or adoption resources.
Strong writing, editing, proofreading, and content-simplification skills, with the ability to make complex information clear and actionable.
Hands-on experience with Microsoft 365 tools, including SharePoint, Microsoft Teams, Outlook, and related collaboration platforms.
Strong organizational skills with the ability to manage multiple requests, deadlines, stakeholders, calendars, templates, trackers, approvals, and follow-up actions.
Comfort reviewing basic learning, adoption, engagement, or platform metrics and turning them into clear summaries, observations, and practical recommendations.
Collaborative working style with the ability to partner across Workforce Development, Internal Communications, Change Management, project teams, technical teams, leaders, and business stakeholders.
Sound judgment when handling confidential, sensitive, technical, operational, or time-bound information, including responsible use of approved AI-enabled tools.
Ability to operate effectively in a fast-paced, change-driven environment with shifting priorities, evolving requirements, and multiple stakeholders.

Responsibilities

Develop practical enablement resources, including job aids, quick reference guides, FAQs, learning pathways, knowledge articles, process documentation, readiness materials, and adoption resources for assigned ETP initiatives.
Translate technical, operational, and change-related information into clear, employee-friendly content that supports understanding, task completion, and adoption.
Partner with subject matter experts, project teams, Change Management, Internal Communications, Workforce Development, leaders, and business stakeholders to gather requirements, validate content, and align enablement materials to business needs.
Support workforce readiness and adoption activities for technology, workflow, process, platform, and operating model changes across ETP.
Publish, organize, and maintain enablement content across approved employee-facing channels, including SharePoint/zHUB, LMS platforms, Microsoft Teams, Outlook/email, and related resource hubs.
Coordinate assigned learning and enablement activities, including training logistics, participant communications, session support, enrollment tracking, calendars, intake requests, and follow-up actions.
Maintain templates, trackers, content calendars, documentation, review histories, and version control to ensure enablement resources remain accurate, current, searchable, and easy to use.
Track and summarize enablement indicators, such as training participation, completion, learner feedback, adoption signals, support themes, and available platform engagement data.
Identify readiness gaps, content needs, adoption barriers, support trends, risks, dependencies, and approval issues; escalate concerns and recommend practical improvements.
Use approved collaboration, productivity, and AI-enabled tools responsibly to improve content creation, summarization, workflow organization, knowledge management, reporting, and enablement quality.