Workforce Lifecycle Program Specialist

NRG•Lehi, UT

10d

About The Position

The Workforce Lifecycle Program Specialist is an operations-focused role within Field & Supply Chain Operations. The position owns and continuously improves programs and processes across key workforce lifecycle milestones, from onboarding and readiness through workforce transitions and offboarding, supporting frontline employees and their managers. The Specialist leads cross-functional initiatives to improve speed-to-productivity, streamline workforce processes, reduce operational friction, and enhance the frontline employee experience. The role serves as the operational owner for lifecycle programs and works with stakeholders and cross-functional partners to ensure Pros have the tools, resources, information, and support needed to succeed. It combines program management, process improvement, analytics, stakeholder influence, and workforce experience strategy. The Specialist works with a high degree of autonomy to identify opportunities, influence stakeholders, and lead initiatives that improve workforce readiness, operational execution, and employee experience. Success requires strong program management, analytical, stakeholder management, and execution skills, along with a collaborative approach and the ability to translate field insights into operational improvements.

Requirements

At least 4 years of experience in workforce operations, field operations support, onboarding operations, program management, project coordination, operational excellence, workforce readiness, or related operational roles.
Strong program management, process improvement, and root-cause analysis skills.
Ability to identify opportunities and independently drive solutions.
Strong operational mindset focused on execution and continuous improvement.
Demonstrated ability to influence without direct authority.
Strong analytical and problem-solving capabilities, including synthesizing qualitative and quantitative data into actionable recommendations.
Excellent communication and stakeholder management skills.
Ability to manage multiple priorities and initiatives while remaining highly organized.
Strong customer service orientation, sound judgment, and professionalism.
Ability to thrive in fast-paced, evolving operational environments.
Demonstrated experience identifying operational improvement opportunities and implementing solutions.
Experience managing cross-functional programs and initiatives.
Experience analyzing data and presenting recommendations to leaders.

Nice To Haves

Experience supporting frontline, distributed, or field-based workforces.
Familiarity with workforce management systems, reporting tools, workflow management platforms, and operational dashboards.
Experience working in high-growth, rapidly changing environments.

Responsibilities

Own workforce lifecycle programs for Field and Supply Chain roles, covering onboarding, readiness, transitions, and offboarding.
Coordinate stakeholders involved in workforce lifecycle processes and monitor lifecycle touchpoints for consistent execution.
Identify barriers, delays, and process gaps affecting readiness, productivity, and workforce effectiveness; drive program governance, accountability, and continuous improvement.
Partner with Talent Acquisition, Training, HR Operations, Fleet, Licensing, Compliance, Supply Chain, and Field Operations to deliver a seamless onboarding experience.
Monitor workforce readiness metrics, identify trends and improvement opportunities, and develop solutions to accelerate speed-to-productivity.
Improve onboarding workflows, communications, tools, and documentation; drive accountability for achieving operational readiness within established timelines while maintaining quality and compliance.
Lead and improve workforce transition and offboarding processes in partnership with leaders and support functions.
Analyze offboarding trends, feedback, and workforce data to identify issues affecting retention, asset recovery, workforce planning, and operational effectiveness; recommend and implement improvements that reduce risk and improve consistency.
Conduct structured listening sessions, check-ins, field visits, and feedback reviews throughout workforce lifecycle milestones.
Gather and analyze qualitative and quantitative feedback from Pros and field leaders, identify systemic issues and recurring trends, and present findings, recommendations, and business impacts to operational leaders.
Represent frontline employee perspectives by incorporating field insights into operational improvements and decisions.
Lead small-to-medium-scale workforce lifecycle and readiness initiatives; identify root causes of operational friction and implement sustainable solutions.
Evaluate workflows, handoffs, ownership models, systems, and communications to improve effectiveness and efficiency.
Develop and maintain SOPs, process documentation, governance materials, and best practices; support pilots and change management efforts.
Measure the effectiveness and business impact of implemented solutions and recommend future enhancements.
Build partnerships across field leadership, workforce planning, training, HR, operations, licensing, fleet, supply chain, and support teams; influence stakeholders through data, insights, and operational expertise.
Facilitate alignment between centralized support functions and frontline operations, and support initiatives that improve readiness, productivity, engagement, and retention.
Monitor workforce lifecycle, onboarding, readiness, productivity, and experience metrics; create and maintain dashboards, scorecards, and operational health indicators.
Identify trends and communicate risks, opportunities, and recommendations to leadership; ensure data integrity and use data-driven insights to prioritize improvements and measure business impact.