Workforce Housing Manager

Alterra • Olympic Valley, CA

7d • $70,304 - $89,852 • Hybrid

About The Position

This position is responsible for overseeing all aspects of workforce housing for Palisades Tahoe including the management of existing units and working strategically with stakeholders to identify new opportunities for housing. Workforce housing consists of onsite and offsite “owned” properties and a variety of different master leases. Currently, there are up to 235 beds in the program. This role has the ability to make a positive impact for one of the largest employers in the North Lake Tahoe and Truckee community by supporting hundreds of employees to secure housing. Applicants must be 18 years of age.

Requirements

• High School Diploma or GED
• Effective communication skills, oral & written
• Strong sense of urgency and the ability to meet deadlines with minimal supervision
• Excellent organizational skills, with the ability to effectively prioritize.
• High customer service standards & safety awareness
• Able to understand and follow verbal and written instructions
• Strong leader who supports through our company values and leadership expectations.
• Works well as part of a team, willing to have fun and help when/where needed
• Ability to work within a fast paced, high volume and demanding environment
• Able to maintain a high level of discretion and confidentiality
• Intermediate to advanced computer skills, proficient in Microsoft Office, willingness to learn new technology

Nice To Haves

• Bachelor’s Degree
• Experience in the ski resort industry
• Experience in workforce housing, lodging and/or hospitality

Responsibilities

• Assist to identify and explore feasible workforce housing opportunities including property acquisition, master leases, partnerships and/or development.
• Build strategy and planning around which unit/property is best suited for what type of employee so that employees are well placed considering cost, community, transportation access, amenities, etc.
• Create insightful means to assess and understand the housing needs of the team so that information is up to date and accurate; both for the resort (need data) and for individuals (who need housing).
• Regularly evaluate and coordinate property management needs, including cleaning and maintenance which requires frequent on site meetings/visits.
• Assist with any capital projects management including budgeting, purchasing, and contractor relations.
• Maintain up to date tracking of room/unit inventory, in turn ensuring that housing needs are best met with a good match in a timely manner.
• Ensure all applicant and tenant processes are completed accurately and timely including applications, background checks, license agreements, deposits and rents.
• Oversee and coordinate move in/out and day to day procedures with all tenants.
• Communicate with tenants regarding rent collection, inspections, facility maintenance, cleaning and disciplinary notices.
• Partner with internal departments such as department managers, legal, HR, building maintenance and housekeeping to address and resolve issues.
• Develop and maintain relationships with property owners and property management companies.
• Oversee property contract negotiations and keep all housing/lease agreements up to date.
• Partner and work closely with the HR team to provide excellent support and service to our team members.
• Leads a current team of three, on and off site, including maintenance and administrative.

Benefits

• Free skiing + riding privileges to 17 iconic resorts including Palisades Tahoe, Mammoth Mountain, Steamboat, Solitude and more!
• Healthcare options for both Seasonal & Year-Round employees
• Generous discounts on outdoor gear, apparel, etc.
• 401(k) plan with generous company match
• Free and discounted lift tickets
• 25%-50% discount at Food & Beverage locations at Palisades & Alpine
• 40% discount at Palisades Tahoe operated retail stores, including The North Face, Patagonia, Oakley, and more!
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED