Workforce Experience Specialist

Hopper•Montreal, QC

1d•Hybrid

About The Position

HTS (Hopper Technology Solutions) is applying its AI-first approach to building the systems and experiences that support its own teams, and this role sits at the center of that effort. As Workforce Experience Specialist, you'll own the day-to-day employee experience at Hopper's Montreal headquarters while helping scale People Operations globally through better systems, data, and automation. It's a chance to build workforce infrastructure for a global AI-powered company from the ground up, not maintain a legacy HR function.

Requirements

Native or near-native fluency in Québécois French and professional fluency in English, since you'll support employees and vendors in both languages daily as the primary People Operations presence in Montreal
3-5 years of experience in People Operations, HR Operations, Employee Experience, or Workplace Operations, with a track record of managing multiple priorities in a fast-moving environment
An analytical mindset, using data (attrition trends, engagement feedback, process metrics) to shape decisions rather than just report on them
Genuine curiosity about AI, with interest in applying tools like ChatGPT, Claude, or workflow automation platforms (Zapier, Make, n8n) to simplify People Ops work
Strong relationship-building skills across departments, comfortable coordinating with IT, Payroll, Talent Acquisition, and Finance on shared employee-lifecycle moments
A continuous-improvement mindset, actively looking for ways to remove administrative friction rather than waiting to be asked

Nice To Haves

Experience with HRIS platforms (Rippling, Workday, BambooHR) or supporting hybrid/globally distributed teams

Responsibilities

Coordinate onboarding and offboarding in partnership with IT, Payroll, Talent Acquisition, and hiring managers
Manage employee recognition programs, including Carrot Cash and other incentive initiatives
Plan engagement activities, social events, and workplace experiences that build connection across the Montreal office
Run day-to-day workplace operations, including facilities, vendor relationships, mail, and office logistics
Coordinate WeWork memberships and workplace access
Produce recurring People Operations reporting on attrition, onboarding/offboarding metrics, exit insights, and compensation cycle support
Build dashboards that turn employee feedback and operational data into actionable trends
Identify and implement opportunities to automate People Operations work using AI and other tools
Partner across People Operations, IT, Payroll, Talent Acquisition, Business Systems, and Finance to keep employee transitions seamless
Serve as the primary People Operations point of contact for Montreal-based employees and local vendors

Benefits

Competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for group insurance plan
Life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
Access to Dialogue’s telemedicine services, anytime, anywhere for all employees and dependents
RRSP plan with automatic pre-tax withdrawals per pay
Very generous parental leave, much above industry standards
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk
Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact