Workforce Enablement Professional

Roche•Indianapolis, IN

5d•Onsite

About The Position

At Roche, we foster a culture where individuals can express themselves authentically, are embraced for their unique qualities, and where open dialogue and genuine connections are encouraged. We value, accept, and respect everyone, enabling them to thrive personally and professionally. Our mission is to prevent, stop, and cure diseases, ensuring universal access to healthcare for present and future generations. Join Roche, where every voice matters. The Workforce Enablement Professional role contributes to the Digital Employee Experience by acting as a strategic digital consultant. This role partners directly with business teams to automate processes, drive tool adoption, and ensure a seamless IT experience for the workforce. It offers a blend of strategic IT consulting, hands-on technical problem-solving, and driving digital transformation.

Requirements

Bachelor’s degree in IT, Engineering, Science or applicable discipline.
A minimum of 5 years of direct experience with IT/desktop support.
Excellent working knowledge of the ITIL v3 processes in IT service delivery.
Strong consultative mindset.
Proactive communicator.
Self-starter capable of working under minimal guidance.
Passion for elevating the employee digital experience.

Responsibilities

Act as a digital enabler for business colleagues and functions, owning the digital employee experience for the respective site.
Present complex technical information to non-technical audiences clearly and understandably.
Take ownership of incidents and act decisively to ensure customers maintain IT productivity.
Provide technical consultancy for specific groups, working with them to leverage existing tools for their benefit.
Proactively approach business functions to understand their processes and suggest methods to increase productivity.
Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
Provide 2nd-level technical resolution (in-person or remote) for field-based and specialty spaces (GxP, Labs, R&D, etc.).
Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.
Work closely with internal IT groups, Professional Services, and outsourcing partners to drive efficient solutions.
Present and communicate complex, highly technical information to non-technical stakeholders in a clear, accessible manner.
Design and conduct training programs to educate users on basic and specialized applications of Digital Technology.
Act as a go-to resource and functional mentor for colleagues with less experience.