Workforce Enablement Professional

Roche•Indianapolis, IN

7d•$65,500 - $121,700•Onsite

About The Position

At Roche, we foster a culture where you can be yourself and are embraced for your unique qualities. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Opportunity Are you passionate about bridging the gap between cutting-edge technology and day-to-day business productivity? As a Workforce Enablement Professional, you will contribute to the Digital Employee Experience. You won't just be fixing technical issues—you’ll act as a strategic digital consultant, partnering directly with business teams to automate processes, drive tool adoption, and ensure our workforce has the seamless IT experience they need to thrive. If you love a mix of strategic IT consulting, hands-on technical problem-solving, and driving digital transformation from the ground up, this is the opportunity for you.

Requirements

Bachelor’s degree in IT, Engineering, Science or applicable discipline.
A minimum of 5 years of direct experience with IT/desktop support.
Excellent working knowledge of the ITIL v3 processes in IT service delivery.
Strong consultative mindset, proactive communicator, self-starter capable of working under minimal guidance, and a passion for elevating the employee digital experience.

Responsibilities

Act as a digital enabler for business colleagues and functions, and be the owner of the digital employee experience for the respective site.
Present complex technical information to a non-technical audience in a clear and easy-to-understand manner.
Take ownership of incidents and act decisively to ensure customers maintain IT productivity.
Provide technical consultancy for specific groups and work with them on how to leverage existing tools for their benefit.
Proactively approach business functions to understand their processes and suggest methods to increase productivity.
Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
Provide 2nd-level technical resolution (in-person or remote) for field-based and specialty spaces (GxP, Labs, R&D, etc.).
Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.
Work closely in conjunction with internal IT groups, Professional Services, and outsourcing partners to drive efficient solutions.
Present and communicate complex, highly technical information to non-technical stakeholders in a clear, accessible manner.
Design and conduct training programs to educate users on both basic and specialized applications of Digital Technology.
Act as a go-to resource and functional mentor for colleagues with less experience.