Workforce Enablement Professional

Cynet Systems • Indianapolis, IN

6d • Hybrid

About The Position

This role encompasses activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations. The professional will assist in projects around mobile, IT applications, and end-user computing hardware, providing clear and timely updates to project leaders. They will present complex technical information to non-technical audiences, take ownership of incidents to ensure customer IT productivity, and provide technical consultancy to specific groups to help them leverage existing tools for their benefit. The role also involves proactively understanding business functions and suggesting methods to increase productivity, managing day-to-day IT activities independently within company guidelines, and providing 2nd-level technical resolution for field-based and specialty spaces. Troubleshooting across network and system infrastructure is also a key responsibility.

Requirements

• Minimum of 2+ years desktop support for PC's, laptops, and peripherals.
• Minimum of 2+ years onsite support and remote support experience.
• Minimum of 2+ years supporting mobile devices (Apple devices preferred).
• High School Diploma required.
• Valid Driver's license required.
• Outstanding customer service and organizational skills.
• Excellent communication and time management skills.
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery.
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint).
• Ability to lift 50 pounds.

Nice To Haves

• Associates degree or Bachelors preferred.

Responsibilities

• Assist in projects around mobile, IT applications, and end user computing hardware.
• Provide clear and timely updates to the project leaders.
• Present complex technical information to a non-technical audience in a clear and easy to understand manner.
• Take ownership of incidents and act decisively to ensure customers maintain IT productivity.
• Provide technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit.
• Proactively approach business functions to understand their processes and suggest methods to increase productivity.
• Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc).
• Manage troubleshooting across network and system infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED