US_ Workforce Enablement Professional I_CO

Roche Diagnostics • Indianapolis, IN

2d • Onsite

About The Position

This role will encompass the activities of working on customer focus projects, Digital Workplace consulting, and hands-on technical support and operations. The candidate may have to drive a company vehicle around campus to deliver computer equipment to different buildings. MVR check will also need to be requested in Certiphy with the education and background screening. Drug Screen is Required.

Requirements

• Minimum of 2 years desktop support for PC’s, laptops, and peripherals.
• Minimum of 2 years onsite support and remote support experience.
• Minimum of 2 years supporting mobile devices (Apple devices preferred).
• High School Diploma required.
• Valid Driver’s license required.
• Outstanding customer service and organizational skills.
• Excellent communication and time management skills.
• Excellent working knowledge of the ITIL v3 processes in an IT service delivery.
• Fluent in Microsoft Office Products (Word, Excel, PowerPoint).
• Ability to lift 50 pounds.

Nice To Haves

• Associates degree or Bachelors preferred.

Responsibilities

• Assisting in projects around mobile, IT applications, and end user computing hardware.
• Provide clear and timely updates to the project leaders.
• Presents complex technical information to a non-technical audience in a clear and easy to understand manner.
• Takes ownership of incidents and acts decisively to ensure our customers maintain IT productivity.
• Providing technical consultancy for specific groups and work with them how to leverage the existing tool for their benefit.
• Proactively approach business functions to understand their processes and suggest methods to increase productivity.
• Manage day-to-day IT activities at the site, working independently within company guidelines to maintain seamless operations.
• Provide 2nd-level technical resolution (in-person or remote) for field-based and speciality spaces (GxP, Labs, R&D, etc).
• Take ownership of incidents, act decisively to restore user productivity, and manage troubleshooting across network and system infrastructure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED