Workforce Enablement & Learning Systems Manager

Metro Credit Union•Chelsea, MA

8d•$98,000 - $128,000•Hybrid

About The Position

Metro Credit Union is seeking a Workforce Enablement & Learning Systems Manager. This role is hybrid and full-time, reporting to the VP, Learning & Talent Development. The ideal candidate is a builder who integrates learning technology, AI enablement, and automation with strong operational discipline to create more efficient and scalable ways of working. This individual will be crucial in developing workforce readiness and enabling continuous learning at scale. The role involves designing and optimizing systems for modern learning and operational enablement, challenging existing processes, identifying inefficiencies, and implementing innovative solutions to reduce friction and streamline manual tasks. The position requires a systems-thinking approach, creativity, sound judgment, and a mindset of experimentation and continuous improvement. The manager will play a key role in modernizing learning, AI adoption, and workforce enablement efforts, ensuring they scale intelligently and sustainably. This is a role focused on reinventing the playbook for how an organization learns, adapts, and maintains operational readiness in a dynamic environment.

Requirements

5+ years of hands-on experience with enterprise learning platforms (LMS/LXP) and talent or performance management systems
Demonstrated experience configuring, governing, and optimizing learning and talent systems (not just administering them)
Strong systems thinking with the ability to design scalable, automated workflows
Experience using data, dashboards, or signals to support readiness, risk detection, or leadership decision-making
Comfort operating in regulated or high-accountability environments with competing priorities
High digital fluency and a demonstrated tendency to reduce manual work through automation and AI

Nice To Haves

Experience supporting compliance, audit, or regulatory learning in a regulated environment (financial services strongly preferred)
Experience partnering with Compliance, Risk, or Internal Audit teams
Familiarity with audit evidence requirements related to learning
Experience designing or governing AI-enabled workflows
Background in learning, HR, organizational effectiveness, or enterprise systems
Experience in industries such as financial services, healthcare, insurance, or other regulated environments is helpful but not required.

Responsibilities

Help build and scale the organization’s AI enablement strategy through practical, business-focused learning experiences, enabling employees to adopt AI responsibly, confidently, and practically.
Develop AI learning pathways, workshops, enablement sessions, manager toolkits, resource hubs, and internal adoption campaigns, including usage and readiness measurement.
Build reliable, scalable processes that support compliance readiness, audit defensibility, and operational consistency without creating unnecessary administrative burden.
Partner across teams to ensure workforce readiness data, training evidence, and reporting are defensible under scrutiny, while remaining efficient and sustainable.
Use data, reporting, and workforce signals to identify gaps, risks, trends, and at-risk populations early.
Help leaders make smarter decisions through actionable workforce readiness insights.

Benefits

Health, Dental, and Vision coverage for employees working a minimum of 20 hours per week; Metro provides assistance toward premiums and copays and offers 100% coverage on prescription copays
All staff eligible for an annual bonus and an annual (vesting) retention bonus
Three weeks of paid vacation per year
11 paid holidays
401(k) with matching plan and Safe Harbor Plan; Metro contributes 3% regardless of employee contribution
Wellness incentives
Employee Assistance Program
Flexible Spending Account
Prescription Drug Program
A range of voluntary benefits (LTD, STD, AD&D)
Access to no-interest loans
$150 per quarter reimbursement for wellness and lifestyle expenses
Discounts on pet insurance
Strong growth opportunities with individualized development plans
Position-related or job-related tuition assistance (one-year eligibility)
Superb in-house training programs