Workforce Enablement & Learning Systems Manager

Metro Credit Union • Chelsea, MA

7d • Hybrid

About The Position

We are seeking a Workforce Enablement & Learning Systems Manager. A builder, someone who brings together learning technology, AI enablement, automation, and strong operational discipline to create smarter, faster, and more scalable ways of working. This individual will play a critical role in shaping how the organization builds workforce readiness and enables continuous learning at scale, without increasing risk. In this role, you will design and optimize the systems that power modern learning and operational enablement. You will challenge outdated processes, identify inefficiencies, and introduce innovative solutions that reduce friction, eliminate redundancy, and streamline manual work. You naturally think in systems rather than silos and approach problems with both creativity and sound judgment. As Metro Credit Union continues to modernize across learning, AI adoption, and workforce enablement, this role will be instrumental in ensuring those efforts scale intelligently and sustainably. Success in this position requires a mindset grounded in experimentation, continuous improvement, and a willingness to Build Boldly, testing new ideas while maintaining strong operational rigor. This is not a role that simply maintains systems; it’s one that helps reinvent how an organization learns, adapts, and stays operationally ready in a rapidly evolving environment. Most jobs ask you to maintain the playbook. This one asks you to help reinvent it. If building smarter systems, modernizing workforce enablement, and creating real business impact excites you, we’d love to meet you.

Requirements

• 5+ years of hands-on experience with enterprise learning platforms (LMS/LXP) and talent or performance management systems
• Demonstrated experience configuring, governing, and optimizing learning and talent systems (not just administering them)
• Strong systems thinking with the ability to design scalable, automated workflows
• Experience using data, dashboards, or signals to support readiness, risk detection, or leadership decision-making
• Comfort operating in regulated or high-accountability environments with competing priorities
• High digital fluency and a demonstrated tendency to reduce manual work through automation and AI

Nice To Haves

• Experience supporting compliance, audit, or regulatory learning in a regulated environment (financial services strongly preferred)
• Experience partnering with Compliance, Risk, or Internal Audit teams
• Familiarity with audit evidence requirements related to learning
• Experience designing or governing AI-enabled workflows
• Background in learning, HR, organizational effectiveness, or enterprise systems
• Managed or improved an LMS, LXP, or talent technology platform
• Built workflows, dashboards, automations, reporting, or system integrations
• Designed enterprise learning programs, curriculum, or enablement experiences
• Used data to drive decisions and measure impact
• Helped modernize operational or learning processes
• Explored AI tools to simplify work and improve productivity
• Worked in a regulated, high-accountability, or operationally complex environment
• Experience in industries such as financial services, healthcare, insurance, or other regulated environments is helpful but not required.

Responsibilities

• Help build and scale the organization’s AI enablement strategy through practical, business-focused learning experiences. You’ll help employees adopt AI responsibly, confidently, and practically in day-to-day work.
• Build reliable, scalable processes that support compliance readiness, audit defensibility, and operational consistency without creating unnecessary administrative burden.
• Partner across teams to ensure workforce readiness data, training evidence, and reporting stand up under scrutiny while remaining efficient and sustainable.
• Use data, reporting, and workforce signals to identify gaps, risks, trends, and at-risk populations early, so action happens before issues grow.
• Help leaders make smarter decisions through actionable workforce readiness insights.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed