Workforce Development Specialist I (FFTL)

Kentucky Personnel Cabinet•Frankfort, KY

1d•$2,844•Onsite

About The Position

The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunity across the Commonwealth. The Cabinet provides education and training programs, employment and reemployment services, unemployment insurance, and disability determination services to help Kentuckians gain skills, find work, and maintain economic stability. It partners with education providers, workforce boards, and employers to align training with labor market needs and oversees labor programs that promote fair and safe workplaces. This is a federally funded time limited (FFTL) position. This means it is a position that is paid entirely as the result of a federal grant. The duration of employment shall not exceed the life of the federal grant that funds the position. An employee appointed to an FFTL position is required to meet the minimum requirements for the classification. Further, an employee appointed to an FFTL position is designated as an unclassified (non- merit) employee. An FFTL employee is eligible to receive benefits at the same level as a classified (merit) employee in a permanent position. This position will have access to confidential and sensitive information. The successful candidate will be required to ensure the safeguarding and security of all confidential and sensitive information and will be required to complete trainings, sign acknowledgments, follow all policies and adhere to all statutes and requirements pertaining to the safeguarding and security of confidential and sensitive information while employed and after employment ends.

Requirements

Must complete two years (54 semester hours) from a college or university.
NONE

Nice To Haves

Analytical skills- the ability to analyze complex data, technical data, policy, situations, etc.; to process information logically.
Problem-solving- the ability to identify potential and existing problems and develop recommendations for improvement.
Judgement- the ability to make well-reasoned and timely decisions based on careful, objective review and informed analysis.
Communication- the ability to communicate clearly and effectively verbally and in writing.

Responsibilities

Instructs claimants and employers via phone and email on how to complete Wage Audit Notice, New Hire Notifications and Audit Notices regarding unemployment insurance claims.
Answers basic and routine questions and assists with resolving issues.
Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations.
Performs beginning level review of eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation and assign to a claims investigator.
Processes incoming mail and unemployment insurance claim letters either from fax, mail, email, USPS or other.
Receives, stamps and logs all incoming mail to the branch.
Identifies subject of mail, notes in KEWES and routes as necessary.
Addresses and processes all return mail as needed.
Notifies all parties of returned mail.
Drafts correspondence in response to claimant requests and reviews previous days work to ensure actions processed properly.
Performs other duties as required.