Workforce Consultant

State of Maryland • Allegany, MD

12h • Hybrid

About The Position

The Department of Labor, Division of Workforce Development and Adult Learning (DWDAL) is accepting applications from qualified candidates for Workforce Development Resource Specialist. This is the trainee level of work in the field of workforce development. Employees in this classification learn to perform workforce development duties that deliver a wide range of career services to special and targeted populations of job seekers to increase and enhance their job seeking skills and lessen their duration of unemployment. This position provides basic career and labor exchange services under the Workforce Innovation and Opportunity Act with focus on unemployment insurance claimants.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Candidates may substitute experience in the field of workforce development, customer service, human resources, recruiting or similar field may be substituted on a year-for-year basis for the required education.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer with active-duty military recruiting experience or career counseling experience on a year-by-year basis for the required education.

Nice To Haves

• One year of experience in Microsoft Office Suites (Word, Excel) and Google Suites
• Knowledge and/or experience of Workforce Development Programs
• Bilingual applicants are encouraged to apply.
• Experience working in customer service via face to face, telephone, and email.

Responsibilities

• Assists customers by facilitating and demonstrating the usage of self-service workforce resources
• Demonstrates online tools including assessment and external employment resources
• Assesses the skills and needs using the automated system to complete, review and update customer registration
• Conducts informal assessments in resource areas and provide initial options for program and partner referrals
• Identifies potential job matches of customer skills with job qualifications in automated workforce system
• Refers qualified customers to job openings utilizing the automated workforce system
• Provides services to job seekers to expedite their entry or re-entry into employment
• May refer job seekers to training and/or supportive services to improve their job readiness by utilizing community, training and educational resources
• Provides basic information and referral to federal bonding or other hiring incentive programs
• Provide to staff for the purpose of issuing a federal bonding letter
• Responsible for ensuring resource area collateral materials are current
• May provide eligibility review after unemployment insurance workshops
• May promote special programs such as Work Opportunity Tax Credit (WOTC), State discretionary grants, enterprise zone tax credits, etc.
• May provide informal Resume consultation
• May answer basic Unemployment Insurance inquiries as directed by UI
• May share labor market information with customers using appropriate resource materials and automated systems so they can make informed decisions on labor trends and economic conditions
• Facilitate the engagement of job seekers and businesses with employment resources by providing comprehensive information on the local workforce system
• Referral to staff to provide information on basic business services, take job orders and referrals from businesses
• Identifies the greater employers' needs and facilitates a warm handoff (referral to business services) to a higher-level Workforce Development Specialist or other designated staff
• May enter job orders into the automated system according to employer specifications

Benefits

• Annual (vacation) leave: ten to 25 days per year, depending on seniority
• Six personal days each calendar year
• Eleven paid holidays
• Fifteen days of sick leave per year
• Paid parental leave
• Contributory defined benefit pension plan
• 457 Deferred Compensation Plan
• 401(k) Savings and Investment Plan
• Flexible work schedules
• Teleworking Program
• Eligibility for Federal Public Service Loan Forgiveness Program
• Free Mass Transit Benefit (Baltimore Light Rail, Baltimore Metro Subway, Baltimore Bus Service, Baltimore Region Commuter Bus Routes)
• Medical coverage
• Prescription coverage
• Dental coverage
• Vision coverage
• Life insurance
• Accidental death and dismemberment insurance
• Healthcare Flexible Spending Accounts
• Dependent Daycare Flexible Spending Accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED