Workforce Development Floater

Goodwill Greater Milwaukee & Chicago•Milwaukee, WI

9d•Hybrid

About The Position

The Workforce Development Floater assists individuals with disabilities in establishing meaningful connections within their community and provides opportunities to build relationships, self-confidence, and independence to supplement employment. The Workforce Development Floater (WFD Floater) will work collaboratively between WFD and Day Services in a variety of tasks which could include; leading small groups and group activities, provide coaching and support, and assist with case management. The WFD Floater will work with individuals to develop their goal of maximum independence in work, community-based activities and in developing meaningful, fulfillment throughout their week. Additionally, the position will provide customer service and support to our internal team and external customers by assisting with other various initiatives as we continue to evolve our services. This position requires travel throughout Milwaukee and surrounding areas. Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day – 3 months.

Requirements

Two years of college education in counseling, special education, occupational therapy, social services, or related field, or experience equivalency.
Must have valid driver’s license and driving record that meet insurance company criteria.
Experience working with individuals with employment barriers and experience working collaboratively with other departments and community organizations to ensure individual and service success.
Proficiency using Microsoft Office Systems (Word, PowerPoint, Excel) and ability to learn and effectively use various workforce development information systems.
Consistently produce high quality work with particular attention to details and contribute to continuous process improvement to maximize efficiencies and revenue.
Experience training in a workshop, classroom, or presentation environment.
Possess excellent written and verbal communication skills.
Willingness to work collaboratively and be flexible as priorities may change frequently.
Ability to work effectively within a team oriented, professional environment.
Maintain a professional level of confidentiality in all work-related activities.
Enter daily case notes and other participant information into the Caseworthy system. All entries should be in the system within 48 hours of interaction with the participants, or sooner if delegated by the Center staff.

Nice To Haves

Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.

Responsibilities

Through collaboration with individual, family, stakeholders, and other staff assess the strengths, skills, needs, and interests of each individual.
Develop a process to explore these subject areas with the intent of establishing a weekly routine of community-based activities for each individual.
Champion activities and goals that will build self-confidence and support advancement towards greater independence in the community and less time in facility-based programs.
Teach additional skills such as appropriate social skills, grooming/hygiene, money management, safety and transportation that allow the individual to become independent.
Provide coaching and training in the community with the goal of fading support and maximizing the use of natural supports, as needed.
Provide emotional and problem-solving support as needed to address potentially problematic conditions or actions.
Implement strategies and act as a liaison between community organizations, the individual, and Goodwill as needed to maintain relationships and the individual’s community-based activity.
Identify and create solutions for behavioral, transportations and skill acquisition.
Complete assessments, write regular case notes, and submit reports to referral sources.
Maintain records and documentation of individual progress as well as a directory of connections in the community.
Participate in meetings (as needed) with referral sources and stakeholders.
Be available to work evenings and weekends to provide support and maximize the availability of community activities for the individuals we are working with.
Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments.
Follows through on learning, skill building, and practice necessary to adapt to change.
General supervision, with work regularly reviewed by manager or senior coworker.
Uses technical skills and knowledge to manage day-to-day tasks.
Practical, working knowledge of tasks, responsibilities, policies and procedures.
Able to learn and apply new concepts.
Serves as an ambassador for Goodwill in the wider community.
Participates in volunteer opportunities as schedule and interest permit.
Responsible for completing other duties/responsibilities as assigned.