Workforce Development Career Coach

Clovis Community College•Carlsbad, NM

5d•Onsite

About The Position

This is a twelve-month renewable position contingent upon funding. This position is located at the America's Jobs Center in Carlsbad, New Mexico. Full-time positions with Clovis Community College are not remote positions and require a physical presence at the assigned location to fulfill duties and college-related responsibilities. The Career Coach is responsible for providing direct client services to participants enrolled in workforce programs administered through the Eastern Workforce Development Board. This position delivers case management, career counseling, and employment readiness services to assist individuals in achieving sustainable employment. The Career Coach works closely with employers, community partners, and One Stop staff to support participant success and address barriers to employment.

Requirements

Strong organizational, case management, and communication skills
Excellent oral and written communication skills
Strong interpersonal and relationship-building abilities
Understanding of computer systems and office applications
Ability to work effectively with diverse populations
Ability to function effectively in a fast-paced environment
Associate’s degree in education, human services, sociology, psychology, social work, guidance and counseling, or a related field, or equivalent combination of education and experience
Knowledge of Workforce Innovation and Opportunity Act (WIOA) programs and services
Valid New Mexico driver’s license, as travel is required
Must be able to work in person at the designated America’s Job Center within the Eastern New Mexico region

Nice To Haves

Bachelor’s degree in education, human services, sociology, psychology, social work, guidance and counseling, or a related field, or equivalent combination of education and experience
Two (2) or more years of experience in a human services, workforce development, or educational field

Responsibilities

Provide comprehensive case management for participants, including assessment, service planning, and follow-up.
Identify barriers to employment and connect participants to appropriate support services.
Develop, implement, and monitor Employment Development Plans (EDPs).
Track participant progress and update EDPs regularly (minimum every six months).
Maintain accurate, complete, and timely participant records and documentation in required systems.
Assist participants in overcoming barriers impacting employment, training, or retention.
Serve as an advocate for participants as needed.
Conduct individual and group vocational, occupational, and employment counseling.
Provide guidance on career pathways, training opportunities, and employment options.
Deliver core and intensive services to support participant self-sufficiency.
Support participants in developing skills necessary for long-term employment success.
Build and maintain working relationships with local employers to support job placement opportunities.
Conduct regular employer outreach to identify workforce needs and promote program services.
Collaborate with community agencies and partners to connect participants to resources.
Collaborate with One Stop staff and partner organizations to support participant services.
Plan, schedule, and deliver employment readiness workshops, including: Work readiness, Resume and cover letter writing, Interviewing skills, Job search techniques, Job retention and workplace success, Coping with job loss and career transitions.
Provide hands-on assistance with job search and employment preparation.
Coordinate with internal staff and external partners to support participant goals.
Follow established processes and guidance provided by leadership and program staff.
Cross-train in other workforce programs to better serve participants.
Support achievement of program performance outcomes through effective service delivery and participant engagement.
Perform other duties as assigned.