Workforce Development Admin Supervisor

Lines for Life • Portland, OR

6d • $27 - $34 • Onsite

About The Position

This position supports the Crisis Lines Workforce Development (WFD) Program including recruitment and retention, scheduling volunteers, and providing direct supervision to interns. The Workforce Development program at Lines for Life provides an opportunity for volunteers to have a real impact as they support individuals in crisis, and aligns with the agency’s goals of de-stigmatizing mental health and providing community education. This role includes both administrative and clinical tasks to support the overall functioning of the WFD program and ensure that program participants are well supported and that programmatic goals are met.

Requirements

• Graduate degree in social work and two years post-MSW work experience
• Ability to think systematically to coordinate complex schedules
• Excellent verbal and written communication skills and ability to effectively use social media to communicate
• Ability to supervise and provide constructive feedback
• Strong networking and recruiting skills
• Proficiency in a web-based computer environment
• Able to stay calm when handling stressful situations and skilled in problem-solving
• Strong communication and interpersonal skills
• Able to provide sound clinical judgment
• Able to commit to punctual and reliable attendance

Nice To Haves

• Direct crisis work experience
• Experience supervising staff, volunteers, or interns
• Experience utilizing scheduling software, EHRs, and project management tools
• Experience training others in web-based platforms

Responsibilities

• Manage workflows for orientation, interviews, and background checks in collaboration with WFD Program Manager and other program staff.
• Maintain and update WFD Program digital and physical content including but not limited to Volunteer Training Website, Program Manual, newsletter and fliers in collaboration with WFD Program Manager and other program staff.
• Develop initial schedules for volunteers and manage long-term and temporary scheduling changes.
• Prepare for new volunteer training cohorts, including creating account log-ins, training boards, and schedules.
• Maintain programmatic records and utilize applicable systems (such as project management software) to track progress and collaborate on shared projects.
• Monitor training task completion, including annual training requirements.
• Organize and assign call monitoring to WFD staff and communicate with Program Manager regarding process and expected timeframes.
• Manage in-office logistics in coordination with Office Manager, IT, and others (physical space coordination, tech/logistical needs).
• Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies.
• Support volunteers and WFD program staff in understanding and following program policies and procedures.
• Participate in volunteer recruitment, retention, and recognition planning, including attending recruitment/networking events, and delivering presentations.
• Assist WFD Program Manager with training cohorts, including in-office practice shifts and role plays.
• Maintain current contact information for all volunteers and communicate important information in a timely manner.
• Collaborate with Crisis Lines leadership to ensure consistency in service delivery.
• Maintain regular working hours in-office to provide operational support and oversight.
• Provide clinical support for volunteers and interns when supervisors are unavailable, including live call support.
• Maintain working knowledge of crisis line policies and documentation platforms.
• Provide site supervision to MSW, BSW, behavioral health interns, or AmeriCorps members as assigned.
• Support intern supervision coverage when needed for other supervisors.

Benefits

• $11,400 in premium coverage for employee health, vision and dental coverage, full coverage of short and long-term disability and life insurance premiums
• a competitive paid time off package
• a matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date
• a flexible spending plan
• an employee assistance program
• a free Fitbit
• public service loan forgiveness (PSLF) employment certification
• eligibility to participate in an extracurricular professional development program after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 101-250 employees