Workforce Associate

Metropolitan Family Services • Chicago, IL

7h • Onsite

About The Position

Metropolitan Family Services (MFS) is seeking a full-time Workforce Associate for their Midway Center. MFS is an organization that empowers families to learn, earn, heal, and thrive, acting as an engine of change since 1857. They are looking for individuals who want to make an impact beyond a company's bottom line.

Requirements

• High School Diploma or equivalent education required.
• 3+ years of specific experience in the workforce field (public contact work, job/claims, referral/placement, and outreach), preferred.
• Experience in public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions, preferred.
• Driving for work required with a personally owned vehicle.
• Travel between sites required.

Responsibilities

• Processes workforce job seekers applications in specific databases including ECM and assists with data entry into RedCap, Salesforce, Illinois Worknet, and other funder provided databases.
• Receives workforce participants and job seekers, answers routine questions, provides general program and intake information, makes appointments, and gives out application forms and updates information into the database/s.
• Informs job seekers of workforce services, explains standard forms, checks forms for completeness and correctness, and processes, files, and codes forms.
• Provides job seekers with general labor market information, such as wage and salary, occupational growth within industries, labor availability, and labor benefits, and answers technical questions pertaining to workforce programs and procedures by phone or in person.
• Communicates with job seekers to provide information about and to make referrals to other organizations in the community. Makes referrals to various other programs and agencies using knowledge of types of services available; works with Career Coaches on referring job seekers to other community resources to address immediate income and support needs.
• Performs support services for the workforce services staff; gathers and compiles statistical information to track and monitor program performance; schedules, administers and scores performance and other tests.
• Facilitate job search, job seeking and job keeping workshop(s) using prescribed curriculum(s) provided by the Agency.
• Assists program staff with outreach and recruitment.
• Other duties as assigned.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Metropolitan Family Services contributions of $2,000 to individual, and $4,000 to family, HSA accounts, pro-rated to your benefits start date.
• FREE General Medicine and Behavioral Health Teladoc services provided to all team members.
• Ascensus 401K plan services with a 4% employer match, vested at 100% on day one of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED