Workforce and Administrative Coordinator

CINCINNATI WORKS INC•Cincinnati, OH

8d•$41,606 - $44,000•Onsite

About The Position

Provide excellent Member service to Members and guests who enter the Member suite. Work in collaboration with Workforce and Financial coaches to coordinate access to work-supportive benefits + services. Maintain relationships with community partners to ensure ease of access and high-quality service for our Members. Performs all administrative tasks and services to support effective and efficient operations of the Cincinnati Works’ Member Services department and operations departments. In addition, this position will oversee facilities maintenance and organizational processes to ensure efficiency and safety in the workplace.

Requirements

Associate’s degree with related experience
3-5+ years of office management experience
Helpful, Friendly, “Can-do” attitude
Ability to exercise discretion regarding confidential matters
Experience maintaining and overseeing a company’s grounds, buildings, and equipment to ensure a workspace is safe and functional.
Ability to exercise discretion regarding confidential matters
Strong computer skills including word processing, spreadsheets, presentation applications, and email (MS Office Suite)
Excellent organizational skills
Excellent verbal and written communication skills; ability to prepare correspondence
High attention to detail
Database management skills
Ability to multitask and prioritize various tasks and activities
Ability to work in diverse groups
Teamwork: willingness to apply skills in a variety of ways to fulfill the mission of Cincinnati Works

Responsibilities

Greet all members, stakeholders, staff, and the general public in a professional and welcoming manner; Ensure all visitors sign in and receive a visitor badge, if needed
Provide detailed, accurate, and timely, information on the CW program to potential and existing members; Coordinate with staff to maintain current processes
Maintain phone system & messaging for front desk; Maintain the current manual of front desk duties; revising as necessary
Maintain front desk and common areas to create a warm and welcoming environment
Prepare coffee for members & guests daily, or as needed
Enter denied applications into Salesforce, as needed.
Work collaboratively with the Workforce Coach Supervisor to ensure front desk duties are being fulfilled, and Members needs are being met
Open & Sort incoming correspondence, invoices, checks, etc., and distribute them to the appropriate staff member
Maintain internal staff phone list in SharePoint; update as necessary
Lock/Unlock CW Office; Ensure back-up plan, as needed
Update Salesforce records relative to mailings and Member records, as needed
Ensure that backup coverage is secured for Member Service Coordinator during planned/unplanned time-off, to ensure Member Service and administrative needs are being met.
Assist with all event coordination within the Member Suite area, as needed
Oversee inventory and maintenance of office supplies and equipment including office and furniture moves with Operations Manager.
Oversee general facilities operation and maintenance to ensure safety and efficiency, which includes: Elevator access codes. Co-manage facilities with Operations Manager (building/grounds) including contact with building owner and maintenance. Equipment procurement and contract negotiation. Vendor services management. Pest control, document storage/disposal, postage, etc.
Other duties as assigned for the effective and smooth operation of Cincinnati Works