Workforce Advising Coordinator

Louisiana Community and Technical College System • Lafayette, LA

11d • $35,600 - $42,100 • Onsite

About The Position

South Louisiana Community College is seeking a Workforce Advising Coordinator to join the Workforce & Economic Development and Continuing Education department. This role is responsible for managing inbound calls, collecting prospective student information, and providing excellent customer service. The coordinator will also be responsible for data entry into various systems, maintaining records, and supporting student advisors in their recruitment efforts. This is an Unclassified - Administrative/Staff appointment with a salary range of $35,600 - $42,100.

Requirements

• One year of related experience (administrative, sales, higher education, or customer service)
• One year of related experience (sales, recruitment, higher education, customer service) or an associate degree or higher from an accredited college or university.
• Excellent interpersonal, time management, customer service, organizational, and communication skills, both oral and written.
• Ability to type 40 WPM at minimum.
• Ability to clearly communicate via phone.
• Demonstrated ability to establish and maintain effective relationships.
• Ability to meet and/or exceed set program goals and objectives.
• Excellent customer service skills.
• Ability to adapt to different situations, including learning new systems and processes.
• Ability to meet deadlines and work under pressure.
• Ability to work effectively within a team-oriented environment.
• Ability to work effectively and collaboratively with diverse groups and individuals.
• Ability to solve problems effectively.
• Predictable and reliable attendance is required to provide consistency and continuity of educational services.

Nice To Haves

• Bachelor’s Degree from an accredited college or university in related field
• Three years of related experience
• Two years of experience working in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

• Answer inbound calls related to short-term programs in a professional manner and transfer to the appropriate department.
• Collect contact information from prospective students via inbound calls, emails, texts, and walk-ins.
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department.
• Make outbound calls to SNAP direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to Louisiana Works direct referrals to gauge interest in SoLAcc programs and direct to an advisor.
• Make outbound calls to leads in Salesforce with no activity in the past two years to gauge interest in SoLAcc programs and direct to an advisor.
• Enter information about prospective students into Salesforce and record follow-up notes with accuracy, consistency, and attention to detail.
• Provide excellent customer service to all prospective students who email, call, or walk in for advising.
• Manage time accordingly to reply to all student inquiries within 24 hours.
• Enter accurate prospective student information into the Salesforce database.
• Notate all calls to SNAP direct referrals in the SNAP Works system.
• Review rosters and attach to campaigns in Salesforce, adjusting students linked to the campaign.
• Enter data into Excel spreadsheets for student enrollment and financial aid.
• Update Salesforce with MJ Foster applications and approvals.
• Review Registrar’s report for LOLA ID and enter in Salesforce.
• Maintain the Power Point slides used by the Student Advisors to recruit students.
• Make copies of documents and booklets for the Workforce Student Advisors.
• Upload documents to SoLAcc’s Teams folder and One-door Hub.
• Take notes at meetings and type up those notes.
• Maintain Student Advisor job fair resources.
• Maintain the shared calendar on Teams.
• Enter maintenance and security requests through FMX.
• Assist with set up of on-site information sessions.
• Foster a positive and productive work environment.
• Provide up-to-date information to management.
• Escort prospective students to appropriate department at the Lafayette campus.
• Collect contact information from prospective students via inbound calls, emails, and texts, and walk-ins to support Workforce Student Advisors.
• Speak with walk-in students about program interest and direct them to the appropriate advisor or SoLAcc department.
• Maintain the shared calendar on Teams.
• Work effectively within a team-oriented environment.
• Work effectively and collaboratively with groups and individuals of varied backgrounds.
• Establish and maintain effective relationships.
• Other duties as assigned.

Benefits

• Retirement
• Multiple medical insurance options
• Supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses)
• Holidays (14 per year, typically includes longer break at Christmas)
• Generous annual (vacation) and sick leave benefits
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree