Workflow Coordinator

Sun Life•Waterloo, ON

2d•CA$45,100 - CA$63,700•Hybrid

About The Position

This 12-month contract role offers an exciting opportunity to work in a fast-paced, dynamic environment, providing support to the Group Benefits Operations Teams. The individual will be part of and work closely with members of the Group Benefit National Workflow Team to ensure service standards are met daily.

Requirements

Attention to detail
Strong customer service skills
Well organized with the ability to prioritize tasks to ensure service standards are met
Flexible and adaptable
Strong problem-solving and decision-making skills
Ability to multi-task and work under pressure while maintaining a high degree of accuracy
Strong team player with a high interest in working in a cross functional team environment
Excellent keyboarding and computer skills (Lotus Notes, Outlook, Excel & Word)
Bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

Nice To Haves

Knowledge of Group Benefits
Training experience

Responsibilities

Manage requests and inquiries via various inboxes, maintaining service levels standards
Prioritize and assign work items in workflow tool based on set criteria
Retrieve, download and distribute daily reports
File, photocopy and prepare documents for off-site storage
Sort and distribute incoming hard copy mail or faxes and scan paper mail as requested
Support additional functions critical to operations such as managing small projects, perform manual member transactions, or any other task as requested
Support team on various 'clean up' projects or initiatives that foster an organized and healthy work environment