Workers Compensation Team Lead
About The Position
The Workers’ Compensation Team Lead is responsible for leading, developing, and supporting a team of Case Managers while helping drive the overall success of the department. This role provides coaching, training, and performance guidance, partners with leadership on process improvements, and maintains an active caseload to ensure efficient case management and a positive client experience. We are seeking an experienced workers' compensation professional who is passionate about developing people, improving processes, and delivering exceptional client service. The ideal candidate has a strong understanding of workers' compensation case management within a law firm environment and is comfortable coaching others, providing guidance, and leading by example.
Requirements
- High School Diploma or GED required
- Previous workers’ compensation law firm experience required.
Nice To Haves
- Prior supervisory, team leadership, training, or mentoring experience strongly preferred.
- Compassionate, professional, and service-oriented with a genuine desire to help clients.
- Strong communicator who can build relationships with clients, attorneys, medical providers, and internal stakeholders.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Calm, resourceful, and solution-oriented. Exercises sound judgment and discretion when handling confidential information.
- Self-motivated and accountable, with the ability to work independently and as part of a team.
Responsibilities
- Assist with interviewing, hiring, onboarding, and retention of Case Managers and Legal Assistants.
- Conduct regular coaching, performance discussions, and development planning for team members.
- Train new team members and maintain department training materials and procedures.
- Review case files and case management activities to ensure accuracy, compliance, and adherence to firm standards.
- Identify workflow challenges, recurring issues, and opportunities to improve efficiency, service delivery, and case outcomes.
- Develop and maintain department procedures, best practices, and process documentation.
- Serve as a resource and escalation point for complex case management and client service issues.
- Monitor team productivity, caseload distribution, and service levels to ensure departmental goals are met.
- Track department metrics and recommend improvements to enhance performance and the client experience.
- Collaborate with attorneys, management, and other departments to support efficient case handling and operational success.
Benefits
- Health, vision, and dental insurance
- 401(k) with up to a 4% match
- 3 weeks of paid time off
- Paid holidays
- Great work/life balance
- Free on-site parking
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
