Workers' Compensation Senior Claim Representative
About The Position
This is a future opportunity to join The Hartford's Workers' Compensation organization. Qualified candidates who apply may be contacted to discuss their background, career interests, and potential future opportunities. The Workers’ Compensation Senior Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. The dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements. This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT, Lake Mary, FL, San Antonio, TX, Naperville, IL or Scottsdale, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
Requirements
- Claim Administrator certification with the Washington State Department of Labor & Industry required
- Minimum of 2+ years of experience in workers' compensation claim handling required
- Certification exams and adjusting licenses as required by state
- Outstanding interpersonal skills
- Strong focus delivering outstanding customer service
- Demonstrated strong written and verbal communication skills
- Demonstrated consistent high level of performance and achievement over career span
- Ability to meet productivity targets in a fast-paced, team-oriented environment
- Excellent time management skills with the ability to manage competing priorities
- Ability to adapt and flourish using industry-changing workflows
- Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
- Demonstrated desire to promote a culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
- HS Diploma required
- As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.
Nice To Haves
- bachelor’s degree is preferred
Responsibilities
- Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
- Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
- Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
- Provide exceptional customer service by establishing and maintaining productive business relationships with customers
- Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
- Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
- Leverage contemporary technology to achieve accurate and efficient claim outcomes
- Consistently demonstrate professional diplomacy during all interactions with customers
- Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
- Embrace a culture of continuous improvement
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
