Workers' Compensation Product Manager

CorVel Career Site•Downers Grove, IL

6d•Hybrid

About The Position

The Workers' Compensation Product Manager is a pivotal role in ensuring the accuracy, efficiency, and effectiveness of our Enterprise Claims workers’ compensation product. This role requires a deep understanding of product knowledge, operational processes, workers’ compensation regulations, and the ability to provide business requirements to development. You will collaborate closely with cross-functional teams to enhance our product offerings, streamline workflows, and drive product development. This is a hybrid role.

Requirements

Strong understanding of claim management processes, reporting, and regulatory compliance
Excellent analytical skills with the ability to interpret complex data sets, identify trends, and draw actionable insights
Solid understanding of software development methodologies, agile principles, and experience working in cross-functional teams
Exceptional interpersonal skills as well as verbal and written communication skills with the ability to articulate technical concepts to non-technical stakeholders and collaborate effectively across diverse teams
Experience with creating and leading presentations and/or conducting training with various levels of users
Detail-oriented mindset with a focus on accuracy, thoroughness, and continuous improvement
Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment
Aptitude for learning systems and technical processes
Adept at thriving in a fast-paced environment with firm deadlines with demonstrated ability to manage details and timelines for multiple simultaneous complex projects
Demonstrated ability to provide product requirements and drive innovation
Bachelor's degree in related field
5+ years of experience in healthcare industry roles with a focus on Workers Compensation claim management

Nice To Haves

Advanced degree or professional certifications (e.g., SCLA, ARM) preferred
Proven leadership experience, especially in matrix or cross-functional settings, is highly desirable

Responsibilities

Conduct comprehensive analyses of product, including feature performance, utilization trends, and user feedback; identify areas for improvement and recommend actionable solutions to enhance product functionality and user experience
Stay abreast of evolving workers’ compensation regulations, regulatory compliance rules and regulations, and industry standards impacting workers’ compensation claim management practices
Collaborate with product management, software development, quality assurance, and customer support teams to obtain requirements, prioritize enhancements, and facilitate the successful implementation of product improvements; act as a subject matter expert and provide guidance on technical and functional aspects of the Enterprise Claim workers’ compensation product
Participate in quality assurance activities to validate product enhancements, ensure accuracy and consistency in claim management, and verify compliance with predefined specifications and requirements; conduct thorough testing and troubleshooting to identify and resolve any issues or discrepancies
Assist the documentation and training team to develop comprehensive documentation, training materials, and user guides to support internal teams and external stakeholders in understanding and effectively utilizing the workers’ compensation claim product; provide training sessions and demonstrations as needed to ensure proper product adoption and utilization
Proactively identify opportunities for process optimization, automation, and efficiency gains within the claim management product lifecycle; drive initiatives to streamline workflows, reduce manual interventions, and improve overall product performance