Workers' Compensation Injury Counselor

U-Haul•Phoenix, AZ

5d•Onsite

About The Position

Risk Management is seeking a highly organized, detail-oriented Workers' Compensation Injury Counselor to assist team members who have been injured on the job. Under the direction of the Workers’ Compensation Program Lead and Director of Risk Management, this role coordinates claim-related activity with local team management, the Third-Party Administrator, medical case management when appropriate, and outside counsel when necessary, with the goal of achieving the best possible resolution for each claim. The position supports injured team members throughout the workers’ compensation claims process, investigates reported work-related injuries, coordinates appropriate medical care, maintains claim records and communication, and manages medical, indemnity, and legal components of claims. The counselor also facilitates return-to-work efforts, coordinates settlement negotiations and vendor activities, assists with invoice review, and may help mentor or train other Injury Counselors.

Requirements

In-depth knowledge of the workers’ compensation claims handling process.
A minimum of two years’ experience managing indemnity claims and/or serving as a liaison between injured workers and insurance professionals.
Proficiency in managing expectations of business partners such as attorneys, claims adjusters, and vendors.
Proficiency in determining injury claim values based on available medical and legal factors.
Ability to work under pressure and meet deadlines.
A proven track record of accomplishing goals in a fast-paced work environment.
Strong research skills.
Excellent verbal and written communication and organization skills.
Attention to detail.
Strong multitasking skills.
Teamwork and a desire to help people.
Strong aptitude for technology.
Legally authorized to work in the United States without requiring employer sponsorship.

Responsibilities

Assist, support, and guide injured team members through the workers’ compensation claims process, answering questions as needed.
Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
Ensure injured team members receive appropriate medical care throughout the claims process.
Maintain accurate and current records for each claim, including incident details and financial information.
Maintain appropriate communication with all parties involved.
Coordinate with facility managers and U-Haul executive management to facilitate return to work when feasible and appropriate.
Manage medical, indemnity, and legal components of each claim to support optimum handling and the best possible resolution.
Coordinate settlement negotiations.
Coordinate activities with vendor partners, including MSAs, surveillance, diagnostic testing, and subrogation.
Assist with bill and invoice review, reconciliation, and submission.
Assist the Workers’ Compensation Program Lead with mentoring or training other Injury Counselors as necessary.