Workers' Compensation Injury Counselor

U-Haul•Phoenix, AZ

6d•Onsite

About The Position

Risk Management is seeking a highly organized, detail-oriented Workers' Compensation Injury Counselor to assist team members injured on the job. Under the direction of the Workers’ Compensation Program Lead and Director of Risk Management, the counselor coordinates claim-related activity with local team management, the Third-Party Administrator, medical case management when appropriate, and outside counsel when necessary, with the goal of achieving the best possible resolution for each claim. The position supports injured team members through the claims process, investigates reported injuries, helps ensure appropriate medical care, maintains claim records, coordinates return-to-work efforts, and manages medical, indemnity, and legal components of claims. It also involves settlement coordination, vendor-partner activity, bill and invoice review, and assistance with training other Injury Counselors as needed. The role is located at 20 E Thomas Rd, Phoenix, Arizona 85012. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul states that it will not hire or re-hire nicotine-product users in Arizona and other listed states.

Requirements

In-depth knowledge of the workers’ compensation claims-handling process.
At least two years of experience managing indemnity claims and/or serving as a liaison between injured workers and insurance professionals.
Proficiency in managing expectations of business partners such as attorneys, claims adjusters, and vendors.
Proficiency in determining injury claim values based on available medical and legal factors.
Ability to work under pressure and meet deadlines.
A proven track record of accomplishing goals in a fast-paced work environment.
Strong research skills.
Excellent verbal and written communication and organizational skills.
Attention to detail.
Strong multitasking skills.
Teamwork and a desire to help people.
Strong aptitude for technology.
Must be legally authorized to work in the United States and not require employer sponsorship.

Responsibilities

Assist, support, and guide injured team members through the workers’ compensation claims process and answer questions as needed.
Promptly and thoroughly investigate newly reported work-related injuries to determine compensability.
Ensure injured team members receive appropriate medical care throughout the claims process.
Maintain accurate, current records for each claim, including incident details and financial information.
Maintain appropriate communication with all parties involved.
Coordinate with facility managers and U-Haul executive management to facilitate return to work when feasible and appropriate.
Manage the medical, indemnity, and legal components of each claim to support optimum handling and the best possible resolution.
Coordinate settlement negotiations.
Coordinate activities with vendor partners, including MSAs, surveillance, diagnostic testing, and subrogation.
Assist with bill and invoice review, reconciliation, and submission.
Assist the Workers’ Compensation Program Lead with mentoring and training other Injury Counselors as necessary.

Benefits

Medical insurance
Prescription drug plans
Dental and vision plans with hearing care discounts
Onsite medical clinic for team members and eligible family members
Indoor fitness gym at the Midtown Phoenix campus
Get Fit Gym Reimbursement Program
Registered Dietitian Program
WeightWatchers®
CVS Virtual Care
U-Haul Kids Program
24-Hour Nurse Line
Wellness Program, including Healthier You initiatives and challenges
Mindset App Reimbursement
Pet insurance and wellness plans
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition Reimbursement Program
Free online courses for personal and professional development at U-Haul University®
401(k) Savings Plan
Employee Stock Ownership Plan (ESOP)
Company-paid life insurance
Voluntary life insurance options
Short-Term and Long-Term Disability
Critical Illness, Accident, and Hospital Indemnity plans
Business and business travel insurance
MetLaw Legal Program
MetLife Auto & Home Insurance
LifeLock Identity Theft Protection
Dave Ramsey’s SmartDollar® Financial Wellness Program
U-Haul Federal Credit Union
Paid holidays, vacation, and sick time
You Matter Employee Assistance Program (EAP)
Discounts on cell phone plans, hotels, computers, vehicles, and more
Community involvement and volunteer opportunities
U-Haul Mothers Program with paid maternity leave