Workers' Compensation Claims Support Specialist (Orlando, FL)
About The Position
Davies North America is seeking a Claims Support Specialist to join their team onsite in Orlando, FL. This role will provide administrative and clerical support for OCPS Workers’ Compensation claims handling, acting as an on-site liaison for USIS claims operations. The specialist will manage various administrative tasks, including scanning reports, handling faxes, maintaining tracking logs, communicating with work locations, assisting with the light duty program, requesting searches, running reports, and supporting training initiatives. The position requires proficiency in multiple databases and systems, adherence to USIS protocols, and collaboration with client contacts.
Requirements
- Excellent customer service and presentation skills.
- High school diploma; excellent office administrative training.
- Proficient in Microsoft suite – Word, Excel, PowerPoint.
- Excellent typing/PC skills (40+wpm).
- Proficient business letter composition, grammar, spelling, punctuation, etc. in English.
- Required to own and safely operate a reliable motor vehicle; maintain vehicle and provide proper licenses and insurance as directed by the company.
- Organized, motivated, detail-orientated, self-starter with good judgment.
- Professional appearance and demeanor; effective communicator verbally and in writing.
- Ability to liaise professionally with client contacts on-site at client location, while effectively maintaining USIS policy and procedure.
- Able to work effectively in fast-paced environment.
- Must be a team player, flexible and easy-going.
- Ability to multi-task and prioritize effectively.
- Ability to function efficiently and effectively in multiple systems to accomplish goals of the position, ensuring adherence to USIS policies.
- Reliable, good attendance record.
- Dedicated to company and corporate culture in support of USIS operations and company goals.
Nice To Haves
- Experience with OCPS Workers’ Compensation claims handling.
- Familiarity with USIS claims operation systems and protocols.
Responsibilities
- Perform administrative/clerical duties related to USIS claims operations on behalf of OCPS.
- Scan FROI reports in Doc Manager and update FROIs from the OCPS portal.
- Handle all faxes pertaining to Workers’ Compensation claims, saving them in Doc Manager and forwarding to USIS.
- Maintain the “Claim Paperwork Tracking Log” for updating every claim.
- Communicate daily with work locations via email, phone, or fax to ensure all forms are submitted.
- Assist OCPS work locations with responses to questions regarding IW absences, employment status, payment records, addresses, and phone numbers.
- Assist on the Light Duty program with paperwork and list in times of high volume.
- Request Cigna searches and request adjusters to initiate ISO searches.
- Run reports from the USIS website.
- Assist with training and preparing training material for OCPS school locations, which may involve travel within the OCPS district area.
- Attach claim documents in the USIS system files utilizing Corrus.
- Adhere to USIS protocols, policies, and procedures.
- Assist with other administrative duties and special projects for USIS as assigned by management.
- Work effectively in two different databases/systems: MS Office and Outlook.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans
- 401(k) plan with employer matching
- Discretionary Time Off (DTO) for exempt employees
- Paid Time Off (PTO) for non-exempt employees
- Paid holidays
- Life insurance
- Short-term and long-term disability coverage
- Paid sick leave (where required by law)
- Paid family and parental leave (where required by law)
- Other mandated benefits in accordance with applicable state and local requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
