Technical Claims Specialist - Workers Compensation

AmTrust Financial Services, Inc.

3d•Hybrid

About The Position

AmTrust Financial Services, a fast-growing commercial insurance company, has an immediate need for a Technical Claims Specialist in our Worker's Compensation Department. This person will focus on providing support and technical oversight for complex or high-risk workers compensation claims. This role follows a hybrid work model, requiring 4 days per week on-site and 1 day remote. To support team collaboration and business needs, preference will be given to candidates who can work in a hybrid capacity from one of our approved office locations listed below.

Requirements

7-10+ years of Workers Compensation claim handing experience.
Ability to manage highly technical claim staff.
Ability to mentor, train, and be a leader within the organization.
Ability to provide claim oversight and direction on complex claim issues.
Strong communication skills with ability to present to senior leadership.
Knowledge source for adjusters
Ability to develop reports, metrics, and process improvement plans.
Ability to independently manage multiple projects and project teams.

Nice To Haves

CPCU, AIC designation, adjuster licensing program or other industry training programs a plus

Responsibilities

Assume co-ownership for the outcomes on claims under oversight.
Serve as the primary point of contact and business owner for critical national initiatives, with ownership for how those programs are performing and their results.
Manage or participate as a SME in complex projects and initiatives for the WC line of business.
Participate with senior leadership with develop, implementation, and training to new process, technology, and metrics.
Responsible for LOB reserve adequacy, audits, reporting, etc.
Development of WC guidelines, policies, procedures, standards, and best practices.
Identify and pursue ways to reduce inefficiencies in claim processes.
Conduct training, drive initiatives, action planning, development planning, and process improvement within region.
Develop reports, evaluate trends, and drive outcomes within region.
Serve as subject matter expert for the claims group and assist in cross departmental projects and initiatives.