Workers Compensation Claims Consultant

Lockton • Kansas City, MO

7h

About The Position

The Workers' Compensation Claims Consultant consults with Lockton Healthcare clients to evaluate, manage, and influence their claims management programs, with the aim of improving results and helping attract and retain business. The role advocates for clients while maintaining productive relationships with insurance carriers, Third Party Administrators (TPAs), and other vendors. It coordinates claim resolution, analyzes program performance, reviews coverage and legal issues, and recommends improvements.

The consultant also supports client service and business development through reports, presentations, audits, training, and collaboration with Loss Prevention and other departments. Travel to client, carrier, vendor, or Lockton locations—including overnight travel—may be required. The role requires protecting confidential information and managing business expenses accurately and responsibly.

Requirements

• Bachelor of Arts or Sciences degree in a business or related field, or equivalent practical insurance claim management experience.
• Proficiency in evaluating, interpreting, and communicating property and casualty insurance coverage to clients.
• Ability to interact professionally with businesspersons at all levels and communicate information and strategies succinctly.
• Substantial knowledge of TPA practices and procedures, and ability to develop long-term partnerships that meet client expectations and needs.
• Proven experience evaluating the accuracy of property and casualty claim reserving practices.
• Strong organizational and time-management skills, including the ability to prioritize a demanding workload, meet time-sensitive deadlines, and work with limited oversight.
• Ability to use current computer software and hardware technology with minimal instruction.
• Proven leadership and critical-thinking skills, including the ability to resolve unusual and complex issues.
• Ability to negotiate with parties involved in claim management and influence positive outcomes.
• Compliance with established Lockton ethical business standards.
• Ability to keep parties informed of critical issues and clearly communicate progress and achievements.
• Ability to use standard office equipment, including computer terminals, keyboards, calculators, copiers, and fax machines.
• Fluency in English, including communication by phone, teleconference, Webex, in writing, and in person.
• Legal right to work in the United States.

Responsibilities

• Build and maintain effective relationships with Lockton clients to support client retention and demonstrate measured improvement.
• Advocate for clients while maintaining positive working relationships with insurance carriers and other vendors.
• Consult with clients on claim program goals and objectives, and help ensure involved parties meet their obligations accurately and on time.
• Facilitate claim resolution by liaising among clients, insurance carriers, and other vendors.
• Apply knowledge of coverage and legal issues to influence claim outcomes, and use technical skills to ensure appropriate claim reserves on files requiring review.
• Analyze data to identify claim trends and evaluate program performance; prepare reports and recommend program improvements.
• Review TPA and carrier services, contracts, and best practices for alignment with client programs; conduct RFP reviews and comparisons, and advise on marketing or change requirements.
• Coordinate with Loss Prevention and other departments to provide unified client assessments and recommendations.
• Support consultants through client audits, training seminars, and backup coverage as needed.
• Communicate complex issues concisely and make strategic client recommendations; contribute to formal presentations for prospective and current clients.
• Promote client satisfaction and provide high-quality service to internal and external customers while supporting Claims Team strategies, goals, and initiatives.
• Continuously develop professional skills, share ideas, consider differing viewpoints, and participate in meetings, educational workshops, vendor functions, and social functions.
• Travel to client, carrier, vendor, or Lockton locations as required, including overnight stays, and accurately account for business expenses.
• Protect the confidentiality of information learned in performing job duties.

What This Job Offers

• Job Type: Full-time