TEMP-Workers' Compensation Claims Adjuster

Brookfield Wealth Solutions, Ltd•US NM - Remote, NM

2d•Remote

About The Position

Argo Group is seeking a temporary Workers' Compensation Claims Adjuster to work remotely from New Mexico. This role focuses on adjudicating workers’ compensation indemnity claims in AL, AZ, CO, & FL and indemnity and medical only claims in NM. The assignment has an estimated end date of October 9, 2026, with a possibility of becoming temp-to-hire for candidates with an AZ license. The role reports to a manager in North Carolina. As a temporary assignment, only government-mandated benefits will be provided. Contractors are required to accurately record all hours worked and submit timesheets. Overtime may be assigned and is expected when business needs dictate.

Requirements

A practical knowledge of adjudicating workers' compensation claims through: A minimum of five years’ experience adjudicating workers' compensation claims in CO & NM.
Bachelor’s degree from an accredited university required.
Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
Must have excellent communication skills and the ability to build lasting relationships.
Exhibit natural curiosity
Desire to work in a fast-paced environment.
Excellent evaluation and strategic skills required.
Strong claim negotiation skills a must.
Must possess a strong customer focus.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
Must work independently and demonstrate the ability to exercise sound judgment.
Demonstrates inner strength.
Has the courage to do the right thing and demonstrates it on a daily basis.
Intellectual curiosity.
Consistently considers all options and is not governed by conventional thinking.
Proficient in MS Office Suite and other business-related software.
Polished and professional written and verbal communication skills.
The ability to read and write English fluently is required.
Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

Nice To Haves

Jurisdictional expertise preferred in AL, AZ, & FL
Licenses preferred in AL, AZ, & FL
Two or more insurance designations or four additional years of related experience adjudicating medical only claims beyond the minimum experience required above may be substituted in lieu of a degree.

Responsibilities

Working under technical direction and within significant limits and authority, adjudicate workers' compensation claims of higher technical complexity, with a direct impact on departmental results.
Resolving issues that are generalized and typically not complex but require understanding of a broader set of issues.
Reporting to senior management and underwriters on claims trends and developments.
Investigating claims promptly and thoroughly.
Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
Investigating claims promptly and thoroughly, including interviewing all involved parties.
Managing claims in litigation.
Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
Properly setting claim reserves.
Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
Preparing reports for file documentation.
Applying creative solutions which result in the best financial outcome.
Negotiating settlements.
Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
Having an appreciation and passion for strong claim management.