Workers' Compensation Claim Supervisor

Ccmsi•Irvine, CA

1d•Remote

About The Position

The California Workers' Compensation Claim Supervisor oversees the investigation, adjustment, and supervision of assigned claims while leading a team responsible for multiple client accounts, including photography, PEO, tree trimming, and extermination industries. This position may be used as an advanced training role for future management opportunities. The Supervisor is accountable for delivering exceptional claim service, developing staff, maintaining compliance with Corporate Claim Standards and client-specific requirements, and ensuring quality outcomes for CCMSI clients.

Requirements

10+ years of Workers’ Compensation claims handling experience, including full claim investigation, evaluation, and resolution.
3+ years of prior supervisory or people-lead experience within Workers’ Compensation.
SIP Certification
Demonstrated ability to lead and oversee adjusters in a fast-paced, compliance-driven environment while maintaining quality and service standards.
Strong understanding of California Workers’ Compensation regulations, claim practices, and compliance requirements.
Active Workers’ Compensation adjuster license in California.
Effective communication skills with the ability to engage professionally with adjusters, clients, and internal partners.
Working knowledge of entry- and mid-level WC adjusting roles and workflows.

Nice To Haves

Bachelor’s degree or equivalent combination of education and experience.
Experience supporting multiple accounts, including: PEO, tree trimming, banking, exterminators, and photography.
AIC, CPCU, or ARM preferred
Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

Supervise and direct all claim activity for assigned accounts, ensuring compliance with CCMSI claim handling standards, client-specific requirements, and applicable laws.
Investigate, evaluate, adjust, reserve, and resolve claims within established authority levels and industry best practices.
Oversee claim-related expenses, payments, settlements, and vendor services to ensure appropriate, cost-effective claim management.
Direct the handling of complex and litigated claims while providing guidance and support to claim staff.
Train, mentor, and develop team members through ongoing coaching, education, and performance oversight.
Maintain accurate claim documentation, diary management, and quality standards across assigned accounts.