Workers' Compensation Claim Manager

Brown & Brown Insurance•Tacoma, WA

2d•$31 - $41•Onsite

About The Position

Brown & Brown is seeking a Washington Workers’ Compensation Claims Manager to join their growing team in Tacoma, WA. This role supports the agency’s L&I consulting practice by managing a book of claims for consulting customers with the goal of containing claim costs and supporting the implementation of recommended strategies. The duties relate to managing state fund employers’ claims, not acting as a TPA for self-insured businesses. The WC Claims Manager will consult with customers in guaranteed cost and retrospective rating arrangements and will gain familiarity with both concepts to effectively advise customers.

Requirements

Experience with Washington workers’ compensation claims management, required
Exceptional customer service and interpersonal skills, required
High attention to detail, required
Proficiency in Microsoft Office 365, required

Nice To Haves

Bachelor’s Degree, a plus, not required with appropriate experience
Basic understanding of the insurance industry, a plus, not required

Responsibilities

Review and evaluate materials from the employer, L&I, and medical sources and issue appropriate documentation as needed including certificates of insurance, auto insurance ID cards, etc.
Organize and prioritize work and new claims based on multiple criteria and contact customers and/or underwriters to obtain additional information or answer questions
Work with the employer to effectively investigate, respond to, and mitigate claims
Assist customers with identifying light duty opportunities and implement return-to-work strategies
Communicate with medical providers to determine medical outlook, timelines, physical restrictions, and appropriateness of treatment
Use all available information to develop plans of action for each claim
Advise and educate customers on best practices for workers’ compensation
Check the work of L&I Department employees to ensure proper procedure is being followed, actions are timely, and errors do not result in increased costs for customers
Communicate with L&I employees and advocate on behalf of customers
Coordinate with Brown & Brown team to provide financial analytics and execute on overall service plan for customers
Attend training sessions, courses, etc. to maintain up-to-date skills