Workers' Compensation Claim Manager
About The Position
Brown & Brown is seeking a Washington Workers’ Compensation Claims Manager to support its L&I consulting practice in Tacoma, Washington. The position manages a book of claims for consulting customers, with the goal of containing claim costs and supporting implementation of recommended strategies. The work involves managing state fund employers’ claims; it does not involve acting as a third-party administrator for self-insured businesses. The Claims Manager consults with customers in guaranteed cost and retrospective rating arrangements and develops familiarity with both concepts to advise customers effectively.
Requirements
- Experience managing Washington workers’ compensation claims.
- Exceptional customer service and interpersonal skills.
- High attention to detail.
- Proficiency in Microsoft Office 365.
Nice To Haves
- Bachelor’s degree; not required with appropriate experience.
- Basic understanding of the insurance industry.
Responsibilities
- Review and evaluate materials from employers, L&I, and medical sources, and issue appropriate documentation as needed.
- Organize and prioritize work and new claims using multiple criteria; contact customers and/or underwriters to obtain information or answer questions.
- Work with employers to investigate, respond to, and mitigate claims.
- Help customers identify light-duty opportunities and implement return-to-work strategies.
- Communicate with medical providers about medical outlook, timelines, physical restrictions, and treatment appropriateness.
- Use available information to develop an action plan for each claim.
- Advise and educate customers on workers’ compensation best practices.
- Review the work of L&I Department employees to ensure proper procedures are followed, actions are timely, and errors do not increase customer costs.
- Communicate with L&I employees and advocate on behalf of customers.
- Coordinate with the Brown & Brown team to provide financial analytics and carry out customers’ overall service plans.
- Attend training sessions and courses to maintain up-to-date skills.
Benefits
- Medical and prescription drug benefits
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee stock purchase plan
- 401(k)
- Student loan assistance
- Tuition reimbursement
- Free mental health and enhanced advocacy services
- Paid time off
- Paid holidays
- Preferred partner discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
