Workers Comp Senior Claims Specialist -CA WC CLAIMS

Great American Insurance Company•Richfield, OH

6d•Hybrid

About The Position

National Interstate is a member of Great American Insurance Group and a leading commercial transportation insurer. They offer risk financing solutions nationwide, including traditional insurance and alternative risk transfer programs. National Interstate is seeking a Workers Comp Senior Claims Specialist to join their team in Richfield, OH. This role operates on a hybrid schedule, with core in-office days Tuesday-Thursday and one remote day per week, reflecting the company's culture of connection, shared learning, and strong relationships. The company values integrity, transparency, fairness, accountability, empowerment, and collaboration, and strives to create an inclusive workplace where all employees feel empowered to perform at their best. Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry, earning a reputation for expertise in product design, loss control, and claim services.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Generally, a minimum of 13 years of experience in property and casualty claims handling.
Works at the highest authority limits on assignments of the highest technical complexity and coordination.
Excellent analytical, negotiation, and problem-solving skills.
Demonstrates expert knowledge of insurance policies, coverage, and claims handling procedures.
Maintains and leverages knowledge of industry laws and regulations.
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations.
Proven ability to handle confidential information with discretion.
Recognized as a subject matter expert within the company, potentially operating at a peer level to management.

Nice To Haves

Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

Manages a large inventory of highly complex claims to evaluate compensability/liability.
Strategically orchestrates and leads comprehensive claims investigations to confirm coverage and to determine liability, compensability and damages.
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Conveys highly complex information regarding coverage and settlements to insureds, claimants, and external partners.
Authorizes payments in accordance with assigned authority limit, ensuring timely disbursement.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports.
Performs other duties as assigned.