Workers' Comp Coordinator

Orlando Health•Wesley Chapel, FL

3h•Remote

About The Position

The Workers’ Compensation Coordinator primarily supports patients via the telephone in accordance with the practice’s Workers' Compensation programs and processes. This role involves scheduling appointments related to Workers' Compensation cases, ensuring patients are well-prepared and informed about their appointments. The coordinator will utilize their understanding of medical terminology and needs during the screening process, collect essential information for data entry, treatment, and billing, and facilitate communication between various stakeholders including physicians' teams, nurse case managers, adjusters, and third-party management companies. A key aspect of this role is to work directly with adjusters, nurse case managers, and lawyers to expedite patient care and to identify and resolve customer service issues.

Requirements

High school graduate or equivalent.
1 year scheduling experience
1 year working knowledge of Florida Workers’ Compensation process and regulations.

Nice To Haves

Must reside within 30 minutes of a Jewett location.

Responsibilities

Schedules appointments relating to Workers’ Compensation cases, providing accurate information to expedite patient preparation, arrival location, and time.
Uses a proactive approach with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary.
Applies understanding of medical terminology and maintains basic understanding of medical needs during the screening process for scheduling an appointment.
Collects necessary information for data entry, treatment, and billing purposes.
Demonstrates superb telephone etiquette, team player attitude, and professional communication skills.
Utilizes working knowledge of all registration, scheduling systems, and Web-based resources.
Facilitates communications between physicians’ teams, nurse case managers, adjusters, and other third-party management companies in support of comprehensive case management.
Works directly with adjusters, nurse case managers, and lawyers to expedite patient care in a timely manner.
Identifies customer service issues and resolves or initiates necessary follow-up.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Monitoring and use of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.