Workers Comp Claims Representative-Hybrid

National Interstate Insurance Company•Richfield, OH

1d•Hybrid

About The Position

National Interstate, a member of Great American Insurance Group, is a leading commercial transportation insurer offering risk financing solutions and alternative risk transfer programs across all 50 states. Recognized as a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace, the company upholds values of integrity, transparency, fairness, accountability, empowerment, and collaboration. Since 1989, National Interstate has specialized in the wheels-based transportation industry, developing niche expertise in product design, loss control, and claim services. The company is seeking a Workers Comp Claims Rep to join their team. This role operates on a hybrid schedule out of the Richfield, OH office, with employees expected to be on-site four days a week (core days Tuesday–Thursday, plus one additional day) and one day remote, fostering a culture of connection, shared learning, and strong relationships.

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.
Generally, a minimum of 6 months of experience in property and casualty claims handling.
Works within specific limits and authority on assignments of moderate technical complexity and coordination.
Demonstrates functional analytical, negotiation, and problem-solving skills.
Demonstrates knowledge of insurance policies, coverage, and claims handling procedures.
Develops and maintains knowledge of industry laws and regulations.
Demonstrates ability to organize and prioritize caseloads, ensuring timely resolution of claims.
Strong interpersonal and communication skills with the ability to build relationships and handle negotiations.
Proven ability to handle confidential information with discretion.

Nice To Haves

Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC).

Responsibilities

Manages an inventory of claims to evaluate compensability/liability.
Conducts claim investigations to confirm coverage and to determine liability, compensability and damages.
Determines and may negotiate appropriate claim settlements/reserves within prescribed authority.
May attend arbitrations, mediations, depositions, or trials.
Conveys routine to moderately complex information regarding coverage and settlements to insureds, claimants, and external partners.
May authorize payments in accordance with assigned authority limit and ensures payments are made in a timely manner.
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements.
Performs other duties as assigned.

Benefits

Competitive benefits packages for full-time and part-time employees.
Medical coverage (for full-time employees).
Dental coverage (for full-time employees).
Vision coverage (for full-time employees).
Wellness plans (for full-time employees).
Parental leave (for full-time employees).
Adoption assistance (for full-time employees).
Tuition reimbursement (for full-time employees).
Paid Time Off (for full-time and eligible part-time employees).
Paid holidays (for full-time and eligible part-time employees).
A 401(k) plan with company match (for full-time and eligible part-time employees).
An employee stock purchase plan (for full-time and eligible part-time employees).
Commuter benefits (for full-time and eligible part-time employees).