Worker - Security

Sioux Lookout First Nations Health Authority•Sioux Lookout, ON

11d•Onsite

About The Position

Under the direction of the Supervisor, the Worker - Security will provide security for the Hostel facility, parking lot and other SLFNHA property. The Hostel Worker - Security is directly accountable to the Supervisor - Security. The role involves ensuring a safe environment for all clients and staff, responding to emergency alarms and incidents, conducting hourly checks of the property, documenting incident reports, utilizing CCTV surveillance, providing client services such as assistance with bags and directions, and maintaining professional communication. The position also requires working professionally with other agencies and performing duties like shovelling and sanding when necessary, participating in staff training, conducting wellness and safety checks, and leading evacuation processes.

Requirements

Written and oral communication skills acceptable to the employer that meet the requirements of the role of Worker - Security.
Experience in frontline Customer Service working in a fast-paced environment.
Good attention to detail and organizational skills.
Able to solve problems, use good judgment, make sound decisions and remain calm in pressurized situations.
Good oral and written communication skills; the ability to complete incident reports and deescalate challenging and sensitive situations.
Good computer and data entry skills.
Ability to work independently and work well within a team.
The ability to perform the requirements of the position on a regular basis.

Nice To Haves

Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment).
Ability to communicate in one of the First Nations dialects in the Sioux Lookout Zone is an asset.
Completion of security training / Provincial security licensing/police sciences would be a definite asset.
Experience in security would be preferred, but complete training and support will be provided.
Knowledge of Non-Violent Crisis Intervention would be an asset, but training will be provided.

Responsibilities

Provide security for assigned building/property, ensuring a safe environment for all clients and staff of SLFNHA, and respond to emergency alarms, ongoing incidents and other situations as follows the security department's operating procedures.
Conduct hourly checks of the Hostel building, the parking lot, all hostel wings, electrical rooms, stairwells and fencing around propane tanks and other SLFNHA properties, report issues, concerns, including required maintenance such as faulty lighting, slippery floors, etc.
Ensure fire exits are clear, security access doors are working, and corridors are clear.
Ensure all incident reports are documented, ensure that all relevant parties are informed, and the Serious Occurrence Incident Report (SOIR) system is updated.
Use CCTV surveillance equipment and ensure the CCTV security system is in working order at all times.
Provide client services to elders and others, such as assisting with bags when entering and leaving the hostel, providing directions and hostel information, assisting clients who require assistance to medical appointments, and helping them in and out of vehicles.
Provide and approach all clients respectfully with a calm demeanour, ensuring communication is professional at all times, including in situations that are sensitive and challenging.
Work professionally with other agencies in Sioux Lookout, such as OPP, Tikinagan, Nodin, Meno YA Win Health Centre, etc.
Provide shovelling and sanding when required, ensuring exits are clear at all times.
Participate in training and orientation of new staff.
Conducting wellness and safety checks.
Take the lead and give direction in the evacuation process.
Assist when required and perform any other duties assigned.