Workday Extend Engagement Manager

Kainos • Toronto, ON

11d

About The Position

As a Workday Engagement Manager in Kainos, you’ll fully manage the successful implementation of Workday Extend solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You’ll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects. You’ll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone tracking, commercial management and customer satisfaction.

Requirements

• Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
• Commercial experience of managing and supporting geographically distributed and blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic
• Excellent commercial management, influencing and negotiation skills
• Sound credibility. Sound ability to formally present to senior Client audiences
• Excellent business writing skills with experience in the production of business cases, requirement documentation, tender documents, contracts, statements of work and change requests
• Demonstrable success in identifying and taking appropriate action on opportunities for additional business.
• Ability to work to tight deadlines and make sensible decisions under pressure taking a balanced view of customer demands and Kainos commercials
• Ability to widen and maintain a network of external contacts
• Understanding of risk management and able to manage risk
• Able, if required, to travel to customer sites in the same region (minimal out of region travel may also be required)

Nice To Haves

• Develop and deliver products/offerings and services that differentiate Kainos in the marketplace
• Experience of managing, mentoring and developing teams
• Experience in implementing Workday solutions with direct experience in the successful delivery of solutions within a consulting environment/ IT services environment
• PRINCE 2 (or similar) certification
• Strong functional domain expertise including areas such as HR and Finance (including Payroll)

Responsibilities

• Commercially managing the implementation of global Workday Extend programmes
• Acting as the key client interface between functional and technical teams and the client.
• Pragmatically offering domain experience (Extend, HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.
• Managing all aspects of delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
• Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.
• Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.
• Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.
• Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.
• Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.
• Support the operations function ensure that our consultant pool is used in the most commercially advantageous way, balancing development needs and personal preferences

Benefits

• We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference.
• part of a diverse, ambitious team that celebrates creativity and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed