At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide. Under minimal supervision, this position is responsible for application functional and technical support of assigned applications. Serves as an internal subject matter expert to manage and support Workday applications, including analysis, maintenance, troubleshooting, ensuring data integrity, security, and accuracy. This position will be a trusted advisor, working closely with stakeholders to understand their needs, design solutions, recommend and implement process improvements, identify and assess cross functional impacts, offer end-user support through a ticketing system, including root cause analysis, new release management, create and maintain training materials and documentation. Develop and execute a strategy for continuous improvement of processes and functionalities and ensure the critical issues are being addressed in a timely manner. Performs all assigned duties in compliance with internal SOPs and external regulations. Brings compliance issues to the attention of management. Assures quality customer service to all customers. Maintains good attendance and punctuality per the absence policy.
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Job Type
Full-time
Career Level
Mid Level