Workday Configuration Analyst

Northwestern Mutual • Milwaukee, WI

1d • $70,320 - $121,320 • Hybrid

About The Position

Supports the day‑to‑day operation and ongoing enhancement of the Workday platform across multiple functional areas, including Core HCM, Talent, Performance, Learning and Recruiting. Partners closely with senior team members and stakeholder teams to provide production support, system enhancements, configuration, and data loads in support of both operational needs and active projects.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 2–5 years of hands-on experience supporting Workday or HRIS platforms.
• Exposure to one or more of the following Workday areas: Core HCM, Talent, Performance, Learning or Recruiting.
• Experience supporting production issues, enhancements, or configuration changes in an enterprise system.
• Strong analytical and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Strong written and verbal communication skills.

Nice To Haves

• Experience working with ticketing or intake systems for production support.
• Exposure to Workday releases, testing, or project implementations.
• Interest in expanding skills across multiple Workday modules.

Responsibilities

• Provide production support for Workday Core HCM, Talent, Performance, Learning and Recruiting modules.
• Triage, analyze, and resolve incidents and enhancement requests through established intake and ticketing processes.
• Partner with functional and technical teams to troubleshoot issues, identify root causes, and recommend solutions.
• Ensure timely resolution of issues while meeting defined service‑level expectations.
• Perform Workday configuration changes under guidance, including business process framework updates, condition rules, validations, and calculated fields.
• Support ongoing system maintenance, including testing and validation of configuration changes.
• Assist with release activities, regression testing, and post‑release validation.
• Execute and validate Workday data loads (e.g., EIBs) to support operational needs and project work.
• Support Workday‑related projects, including new functionality, enhancements, and process improvements.
• Participate in requirements gathering, testing, and deployment activities as assigned.
• Document configuration decisions, processes, and support procedures.
• Partner with stakeholders to understand business needs and translate them into system solutions.
• Contribute to process improvement efforts that enhance system usability, stability, and efficiency.
• Maintain a working knowledge of Workday best practices and evolving functionality across supported modules.

Benefits

• Grow your career with a best-in-class company that puts our clients' interests at the center of all we do.
• Northwestern Mutual is an equal opportunity employer that welcomes talented individuals of all backgrounds.
• We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
• At Northwestern Mutual, we believe relationships are built on trust.
• That our lives and our work matter.
• These beliefs launched our company over 160 years ago.
• Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.
• What started in Milwaukee, WI has grown into 7,000+ home office professionals split across 3 campuses: New York City, Franklin and downtown Milwaukee (HQ) - each one bringing with it its own unique talent and culture.
• In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual as we are growing our digital and tech capabilities and are always on the lookout for bright, tech-savvy candidates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree