Workday and UKG Analyst

Summit Pacific Medical Center • Elma, WA

6d • Onsite

About The Position

The Workday and UKG Analyst is responsible for configuring, maintaining, and optimizing the hospital’s HR technology ecosystem with primary focus on Workday and UKG. This role partners with HR, Payroll, IT, Finance, and clinical leadership to ensure system accuracy, regulatory compliance, seamless integrations, and excellent end-user support in a healthcare environment that requires high reliability and data privacy. The role serves as a technical expert for payroll, workforce management, timekeeping, scheduling, labor management, productivity, and related enterprise systems. This position is accountable for system administration, configuration support, security design, reporting, integrations, troubleshooting, testing, and continuous optimization. The position represents technical problem solving, reporting expertise, vendor coordination, data integrity, and continuous improvement across Workday and UKG.

Requirements

• Bachelor degree in Information Systems, Business, Finance, Accounting, Computer Science, or related field; or equivalent combination of education and experience.
• Three+ years of payroll systems, workforce management systems, human resources information systems, or enterprise resource planning (ERP) systems experience.
• Experience with system configuration, reporting, analytics, testing, troubleshooting, and system implementations.
• Advanced knowledge of payroll and workforce management systems.
• Strong analytical and problem-solving skills.
• Knowledge of workforce management, scheduling, timekeeping, leave management, productivity, and payroll processes.
• Ability to translate business requirements into technical solutions.
• Experience developing reports and dashboards.
• Ability to investigate complex system and data issues and recommend practical solutions.
• Strong documentation and testing skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong collaboration and communication skills.
• Ability to work collaboratively across Finance, Human Resources, Information Technology, vendors, and operational departments.
• Advanced Microsoft Excel skills and proficiency with Microsoft Office applications.

Nice To Haves

• Experience with UKG Workforce Management (UKG Pro Workforce Management: Timekeeping, Accruals, Absence, and Advanced Scheduler; as well as Analytics and Productivity).
• Experience with Workday: Human Resources (Human Capital Management, Benefits, Recruiting, Talent Optimization, Learning, and Absence Management) Payroll Finance and Supply Chain (Core Financials, Financial Planning, Procurement, Inventory, and Expenses) Other Workday Services – Projects and Media Cloud
• Experience using similar workforce management systems in a hospital.
• Experience supporting healthcare organizations subject to extensive regulatory requirements.
• Experience with system integrations, analytics platforms, business intelligence tools, and database reporting solutions.
• Experience leading testing, release management, implementation, or system stabilization activities.

Responsibilities

• Configure, maintain, and optimize Workday and UKG.
• Maintain business rules, calculations, workflows, accrual structures, scheduling structures, labor rules, and security settings.
• Ensure system configurations align with organizational policies, operational requirements, and payroll processing needs.
• Maintain configuration documentation, system standards, and change records.
• Support system access design, role-based security, and related controls.
• Investigate and resolve complex data, system, configuration, and interface issues.
• Perform root cause analysis and recommend corrective actions.
• Coordinate technical issue resolution with Information Technology, vendors, and operational stakeholders.
• Monitor recurring issues and recommend system or process changes to reduce future errors.
• Support incident management and problem resolution activities.
• Provide support; manage vendor support escalations; create and maintain knowledge base articles.
• Support interfaces between payroll, workforce management, human resources, finance, and operational systems.
• Validate data transfers and integration functionality.
• Partner with HR, Payroll and Finance on technical infrastructure, data flow, and interface requirements.
• Support implementation of new integrations and technology solutions.
• Assist with data validation, conversion support, and system cleanup activities.
• Participates in testing for upgrades, releases, enhancements, patches, configuration changes, and new functionality.
• Assists with development of testing plans, scripts, validation procedures, and testing documentation.
• Coordinate user acceptance testing activities with Payroll, Human Resources, IT, and operational leaders.
• Support production deployment and post-implementation review activities.
• Serve as the primary technical resource for payroll and workforce management, and with their vendors.
• Maintain technical issue logs, enhancement requests, testing results, and release documentation.
• Participate in prioritization and roadmap discussions.
• Support long-term workforce management technology planning, stabilization, and optimization.
• Provide technical recommendations to support leadership decision-making.
• Support workforce management stabilization and modernization initiatives.
• Provide guidance regarding reporting, system functionality, and technology utilization.
• Support special projects related to payroll, workforce management, productivity, and system optimization.
• Perform other related duties and special projects as assigned.

Benefits

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level