Workday Analyst

Rocket Companies•Detroit, MI

1d•Onsite

About The Position

The Workday Analyst supports the day‑to‑day administration and maintenance of Bedrock’s Workday platform and Learning Management System (LMS), ensuring stable operations and a strong end‑user experience. This role partners with People Strategy (HR) and IT stakeholders to support business processes, assist with system configurations, and help maintain ongoing system updates and improvements. The analyst provides application support, assists with testing and deployments, maintains documentation and training materials, and escalates issues to vendors or implementation partners as needed in alignment with Bedrock’s application support model.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Business, or related field, or equivalent experience.
1 – 3+ years of experience supporting Workday or similar HCM/HRIS platforms and/or Learning Management Systems (LMS).
Strong organizational, analytical, and communication skills with the ability to manage multiple priorities and maintain accuracy.
Ability to troubleshoot issues, support system updates, and collaborate with cross-functional partners to resolve problems.
Knowledge of HRIS systems such as Workday, Learning Management Systems (LMS), and basic system configuration concepts.
Applies sound judgment to day‑to‑day tasks, identifying issues, gathering information, and supporting solutions within established processes while escalating more complex concerns as appropriate.

Nice To Haves

Experience supporting system implementations, upgrades, or testing activities preferred.
Exposure to system integrations and familiarity with Microsoft ecosystem tools preferred.
Experience working with vendors or system support teams for issue resolution and updates preferred.

Responsibilities

Provide day‑to‑day support for Workday users; troubleshoot issues, document resolutions, and escalate to Workday or implementation partners as needed.
Support user access, role‑based security, and basic configuration aligned to business needs (e.g., access controls, workflow steps, approvals).
Provide clear status updates on workload, priorities, risks, and issue resolution progress.
Assist with Workday implementation and deployment activities, including requirement gathering, configuration support, testing, training, and go‑live readiness across applicable modules.
Participate in Workday release readiness, including regression testing, documentation updates, and post-release validation.
Configure and administer the Absorb LMS, including course setup, enrollments, learning campaigns, and completion tracking.
Support stakeholders with learning program setup and updates; maintain data quality and consistency across learning records.
Build and maintain standard reporting to support compliance, completion tracking, and adoption insights.
Gather and document business requirements and support the translation into system configuration updates and solutions.
Support process improvements by identifying opportunities to reduce manual steps and improve system usability.
Create and maintain user guides, process documentation, and training materials in shared knowledge bases.
All other duties as assigned