Work Scheduling Assistant

American Electric Power•Muncie, IN

1d•Onsite

About The Position

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area. Under moderate to limited supervision, perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications. Develop schedules for line servicer and technician appointments. Communicate with customers and direct inquiries. Support adherence to standard work scheduling policies and procedures. Assist with outage management as needed. Provide administrative support as needed.

Requirements

High school diploma or GED required.
3 years of post-high school experience in utilizing administrative procedures and office equipment or the equivalent.
Experience in Microsoft Office programs (Outlook, Excel, Word, PowerPoint, Edge).
Experience with Smart Sheet.
Must be available to work overtime, call out overtime and shift work, as required.
Ability to demonstrate organizational and analytic/problem solving skills.
Ability to demonstrate prioritization skills.
Ability to demonstrate customer focus and teamwork.
Demonstrated proficiency with computers and computer programs.
Effective verbal and written communication skills required.
Documentation and record keeping skills.
Strong verbal and written communication skills.

Nice To Haves

Distribution Utility knowledge preferred.

Responsibilities

Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
Develop schedules for line servicer and technician appointments.
Communicate with customers and direct inquiries.
Support adherence to standard work scheduling policies and procedures.
Assist with outage management as needed.
Provide administrative support as needed.