Scheduling Assistant

Native Pest Management • Tallahassee, FL

1d • Onsite

About The Position

Native Pest Management is seeking a highly organized and detail-oriented Scheduling Assistant to join their operations team. This role is crucial for managing technician schedules and ensuring efficient service routes. The Scheduling Assistant will work closely with managers, technicians, and the sales team to coordinate appointments, optimize daily routes, and contribute to a seamless customer experience. The ideal candidate will be fast, proactive, and capable of critical thinking in a fast-paced environment while maintaining accuracy. This is an in-person position at the Tallahassee office.

Requirements

• Previous customer service or scheduling experience required
• Strong organizational and multitasking skills in a fast-paced environment
• Ability to think critically and make quick decisions under pressure
• Excellent written, verbal, and interpersonal communication skills
• Working knowledge of office tools (Google Suite: Gmail, Sheets, Docs, etc.)
• Ability to type at a minimum of 40+ words per minute (WPM)
• Ability to work a full-time Monday–Friday schedule with occasional Saturdays
• High School Diploma or equivalent
• Employment requires current eligibility to legally work in the United States.

Nice To Haves

• Experience in dispatching, logistics, or route planning is a strong plus
• Experience with CRM or scheduling software strongly preferred
• Bilingual in English/Spanish is preferred but not required

Responsibilities

• Schedule and dispatch technicians on the most efficient routes to maximize productivity and minimize drive time
• Continuously review and adjust schedules to improve route efficiency and accommodate changes
• Book, reschedule, and confirm customer appointments quickly and accurately
• Communicate with customers via phone, text, and email regarding appointment details and updates
• Coordinate closely with managers, technicians, and sales teams to align schedules and priorities
• Handle high volumes of scheduling requests while maintaining organization and accuracy
• Proactively identify scheduling conflicts and resolve them in real time
• Assist with day-to-day operational needs and support the team as needed
• Ensure all scheduling information is accurately entered and updated in the system

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Vacation
• Paid Holidays
• 401k with up to 4% company matching
• Paid Training
• Employee Discounts
• Employee Referral Bonus ($2,000)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED