WORK ORDER SYS ADMINISTRATOR

Carilion Clinic•Roanoke, VA

10d•$20 - $28•Onsite

About The Position

The Work Order System Administrator administers Carilion Clinic’s work order management system, determines system functionality, serves as an expert consultant and application resource, and provides help desk support. The role supports management decisions through reports and basic analyses, helps staff use the system, and assists with extracting historical data to establish standards and assess departmental efficiency. The administrator receives work requests from hospital staff, initiates and assigns work orders and preventive work orders, dispatches them to appropriate staff, and coordinates quality control and follow-up. The role analyzes application needs, develops plans to maximize system functionality, supports and coordinates system maintenance and upgrades, tests changes, provides training, and recommends enhancements. Responsibilities also include using SQL to query system data; maintaining application files, reports, documentation, procedures, user manuals, training materials, the work order database, and enterprise standards; coordinating inventory data with Materials Management; and providing departmental administrative support, including telephone communications, recordkeeping, data processing and tracking, and maintaining general office equipment.

Requirements

Associate’s degree, or two years of experience may be considered in lieu of a degree.
At least one year of business, healthcare, and/or maintenance experience.
Effective communication and problem-solving skills.
Self-initiated, organized, and logical approach to work.
Ability to prioritize multiple projects and meet deadlines.
Proficiency in Microsoft Office Suite and/or databases.
Ability to learn SQL database tools.

Nice To Haves

Knowledge of work order systems.

Responsibilities

Administer the work order management system and determine its functionality.
Serve as an expert consultant and application resource for the work order control system.
Provide help desk support and act as an internal consultant to staff and management.
Support management decisions through reports and basic analyses.
Extract historical data to help develop standards and assess departmental efficiencies.
Receive hospital staff work requests and initiate system work orders.
Assign and dispatch work orders and preventive work orders to departmental staff.
Coordinate work-order quality control and follow-up procedures.
Analyze application needs and develop and implement plans to maximize application functionality.
Support, coordinate, and oversee system maintenance, upgrades, testing, and training; recommend system enhancements.
Use SQL to query work order system data as needed.
Maintain application files, reports, documentation, procedures, user manuals, and training materials.
Participate in end-user training.
Maintain the work order system database and enterprise standards.
Coordinate inventory management data with the Materials Management department.
Provide departmental administrative support, including telephone communications, recordkeeping, processing and tracking data, and maintaining general office equipment.