Work Order Entry Clerk O2
About The Position
At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. Specific Responsibilities: Ensures that work orders are entered accurately and in a timely manner; Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients; Identifies and resolves internal and external problems when they arise; Ensures that all Standard Operating Procedures are adhered to; Proper and timely follow-up of client enquiries or requests; Follow up on “on hold” work orders; Greet all internal and external customers courteously, determine their needs, and direct them to the proper person; Directing calls and taking messages when necessary; Processing a variety of paperwork; Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner; Maintain a positive work environment through active team participation and a focus on quality customer service; Use correct methods in accordance with established procedures and schedules while ensuring analytical quality; Observe established safety regulations and comply with all ALS health and safety policies and procedures; Other duties as assigned.
Requirements
- Strong interpersonal, leadership and organizational and communication skills
- Strong Microsoft Office Suite skills
- Excellent English communication skills both written and verbal
- Strong customer service focus, interpersonal and organizational abilities
- Highly motivated and able to work as part of the team
- Detail oriented and quality focused individual
- Previous experience with data entry systems required
Nice To Haves
- Administrative Assistant training or business degree preferred
Responsibilities
- Ensures that work orders are entered accurately and in a timely manner
- Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients
- Identifies and resolves internal and external problems when they arise
- Ensures that all Standard Operating Procedures are adhered to
- Proper and timely follow-up of client enquiries or requests
- Follow up on “on hold” work orders
- Greet all internal and external customers courteously, determine their needs, and direct them to the proper person
- Directing calls and taking messages when necessary
- Processing a variety of paperwork
- Notifies the appropriate employee when mail or packages arrive so they can be picked up and/or delivered in a timely manner
- Maintain a positive work environment through active team participation and a focus on quality customer service
- Use correct methods in accordance with established procedures and schedules while ensuring analytical quality
- Observe established safety regulations and comply with all ALS health and safety policies and procedures
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
